Physical Security Application Support Engineer

Job Description

We Are

Accenture is a global collective of innovators whose aim is to improve the way the world works and lives. Empowered with innovative tools, continuous learning and a global community of diverse talent, we drive success in new business architecture that disrupts conventional practices. And we are looking to add an experienced ICS (Industrial Control Systems)/OT (Operational Technology) Cybersecurity Consultant to an already outstanding team.

Accenture Security helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.

You Are

Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients' security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, agile environment.

The Work

Accenture Security is seeking an experienced Lenel OnGuard Engineer / Application Support Consultant to support a large-scale physical security and access control environment for a major power utilities client. This role will be responsible for the engineering, administration, support, and optimization of the Lenel OnGuard platform and associated integrated security systems across enterprise and operational technology (OT) environments.

The ideal candidate will possess strong technical expertise in Lenel OnGuard, physical access control systems, and enterprise application support within highly regulated or critical infrastructure environments.

Key Responsibilities

* Provide engineering, administration, and operational support for the Lenel OnGuard access control and video management platform

* Configure and maintain cardholder management, badge access, alarms, hardware integrations, and system workflows

* Support system upgrades, patches, migrations, and platform lifecycle activities

* Troubleshoot application, server, database, and hardware-related issues across distributed environments

* Coordinate with infrastructure, network, cybersecurity, and facilities teams to ensure secure and reliable system operations

* Support integrations with Active Directory, HR systems, video surveillance systems, and third-party security platforms

* Monitor system health, performance, and availability; proactively identify and remediate issues

* Develop and maintain technical documentation, SOPs, and operational runbooks

* Assist with incident response, root cause analysis, and problem management activities

* Participate in after-hours support, maintenance windows, and on-call rotations as needed

* Ensure compliance with utility industry security standards, policies, and regulatory requirements

* Provide end-user and operational support for physical security applications and related technologies

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Qualification

Here's what you need

* Minimum of years of experience supporting engineering Lenel OnGuard environments

* Minimum of 3 years of experience and strong knowledge of:

* Lenel OnGuard architecture and administration

* Access control systems and physical security technologies

* Windows Server administration

* Microsoft SQL Server

* Active Directory integration

* Networking fundamentals (TCP/IP, DNS, firewalls, ports)

* Minimum of 3 years of experience supporting enterprise-scale or multi-site deployments

* Minimum of 3 years of hands-on experience with system upgrades, troubleshooting, and integrations

* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience

Professional Skills Requirements

* Strong analytical, communication, and documentation skills

* Ability to work independently in client-facing consulting environments

Bonus points if you have

* Lenel certification(s) preferred

* Experience with in:

* Utilities

* Critical infrastructure

* Energy sector

* Industrial or OT environments

* Familiarity with:

* Video management systems (VMS)

* Cybersecurity best practices

* NERC CIP or other regulated industry standards

* PACS hardware and controller configurations

* Experience with scripting or automation is a plus

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until…