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Senior System Administrator
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-06-06
Listing for:
Attractivate Consulting Solutions
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst
Job Description & How to Apply Below
We're looking for a hands‑on Service Now System Administrator to own the day‑to‑day configuration, maintenance, and optimization of our Service Now platform. You'll be the go‑to technical resource ensuring the platform runs reliably, scales with business needs, and delivers value across ITSM, ITOM, and adjacent modules.
What You'll Do- Administer and configure the Service Now platform including user management, roles, groups, and access controls
- Build and maintain workflows, forms, business rules, UI policies, and notifications
- Support ITSM processes including Incident, Problem, Change, and Service Catalog
- Manage upgrades, patches, and platform health — including MID server administration
- Collaborate with stakeholders to gather requirements and translate them into platform configurations
- Troubleshoot issues and serve as Tier 2/3 escalation support for platform-related problems
- Maintain documentation for configurations, processes, and integrations
- 3+ years of hands‑on Service Now administration experience
- Proficiency in configuring core ITSM modules (Incident, Change, Problem, CMDB)
- Familiarity with scripting in Service Now (Business Rules, Script Includes, Client Scripts)
- Experience with integrations via REST/SOAP APIs or Integration Hub
- Service Now Certified System Administrator (CSA) required
- Strong communication skills and a service‑oriented mindset
- Experience supporting MSP or multi‑client environments
- Exposure to Sec Ops, GRC, or HRSD modules
- Familiarity with CMMC or other compliance frameworks
Position Requirements
10+ Years
work experience
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