Network Engineer II

Position Summary

This role performs intermediate level technology systems, network, and technical support duties to support secure, reliable, and effective IT operations across the Harris County Public Library system. The position supports infrastructure locations, including remote sites and site‑to‑site VPN; networks, systems administration, enterprise applications, cybersecurity, help desk operations, data and analytics, and IT governance.

• Selects, supervises, and coaches assigned staff.
• Provides leadership and coordinates schedules and workflow for effective service delivery.
• Provides training and motivation of staff to meet changing system demands.
• Establishes work rules and performance standards, and initiates disciplinary actions as warranted.
• Provides intermediate‑level support for technology services, including infrastructure, networks, systems administration, enterprise applications, cybersecurity, help desk operations, data/analytics, and IT governance.
• Administers user accounts, access rights, and system permissions in accordance with organizational security and compliance standards.
• Provides level two support for network infrastructure, including switching, routing, firewalls, wireless systems, telephony, IP‑based video, and related media technology solutions.
• Performs intermediate network engineering functions such as configuration, troubleshooting, testing, monitoring, and maintenance of switches, routers, firewalls, and related components.
• Monitors system and network performance, alerts, logs, dashboards, and operational indicators to identify, analyze, resolve, or escalate service issues, performance concerns, and security events.
• Performs routine system patching, updates, configuration changes, and scheduled maintenance activities according to approved change management and security standards.
• Supports backup processes by monitoring activity, verifying completion, documenting exceptions, and assisting with recovery activities.
• Investigates, troubleshoots, and resolves routine to moderately complex incidents involving systems, networks, applications, hardware, software, user access, and connectivity.
• Provides advanced technical support for enterprise and remote locations through site‑to‑site VPN, including installation, maintenance, troubleshooting, and repair of personal computer hardware, software, peripherals, and related equipment.
• Leads, coordinates, and provides technical guidance to help desk and field support staff to promote timely resolution of service requests with minimal disruption.
• Applies organizational policies, procedures, cybersecurity standards, network standards, access control requirements, and IT governance practices to support secure and compliant technology operations.
• Communicates technical information, service status, resolution steps, and user guidance clearly and professionally to employees, IT staff, vendors, and management.
• Maintains accurate documentation of system records, network information, procedures, work logs, ticket notes, configuration records, and other materials necessary to support operational continuity and audit readiness.
• Coordinates with internal teams, external vendors, and end users to resolve technical issues and support business needs within established service expectations.
• Escalates complex, sensitive, high‑risk, or unresolved technical matters according to established procedures and scope of authority.
• Maintains current technical knowledge in systems administration, networking, cybersecurity, monitoring tools, enterprise applications, help desk practices, and IT service management.
• Performs other related duties as assigned.

• Bachelor's degree from an accredited university.
• Three (3) years of progressively responsible experience in systems administration, network administration, technical support, help desk operations, cybersecurity, infrastructure support, or a closely related technology function.
• One (1) year of supervisory or lead worker experience.
• Must possess or be able to obtain required job‑related certifications, credentials, or training within the timeframe established by the department.
• All applicants must…