Lead Specialist, Customer Success - Power & Technology; Maternity Coverage

Wood Mackenzie Brand Video

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector‑specific views are no longer enough.

That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Wood Mackenzie is looking for a Lead Customer Success Manager to take ownership of a curated portfolio of high‑value Power & Technology clients, including hyperscalers and large technology companies, during a critical period of growth and customer engagement.

This is a 6‑month fixed‑term contract (maternity leave cover), designed for a high‑impact, senior contributor who can step in quickly, build credibility with executive stakeholders, and drive measurable outcomes across a strategic set of accounts.

You won’t just manage accounts, you’ll help customers solve complex, high‑stakes challenges at the intersection of energy markets, infrastructure, and technology, where decisions directly impact capital allocation, product strategy, and long‑term growth.

• Increasingly complex and volatile power markets
• Supply chain constraints and cost pressures
• The need for defensible, data‑driven decision making

• ~10 high‑value Power & Technology accounts
• Mix of hyperscalers, global technology companies, and energy‑tech players
• Stakeholders across strategy, product, sustainability, infrastructure, and procurement

Drive Customer Value & Strategic Outcomes

• Act as a trusted advisor to senior stakeholders
• Help customers navigate their current subscriptions, which could include coverage of:
  • Power market exposure and cost optimisation
  • Supply chain and infrastructure planning
  • Energy transition and sustainability initiatives
• Deliver tailored success programs that drive measurable ROI and adoption

Lead High‑Impact Engagements

• Own and elevate Quarterly Business Reviews focused on outcomes and strategic alignment
• Translate complex usage data into clear, actionable insights
• Ensure onboarding, adoption, and long‑term engagement are optimised

Protect and Grow Strategic Accounts

• Monitor account health and proactively mitigate risk
• Identify expansion opportunities aligned to customer strategies
• Partner with Sales on renewals, retention, and growth

Be the Voice of the Customer

• Capture customer feedback and influence Product, Research, and Commercial teams
• Advocate for improvements that enhance customer outcomes

Contribute Beyond the Portfolio

• Develop and refine playbooks for Power & Technology customers
• Share best practices and help scale Customer Success effectiveness

• Stabilise and strengthen engagement across all assigned accounts
• Increase adoption across under‑utilised products and workflows
• Reduce risk across at‑risk accounts through proactive plans
• Identify and progress expansion opportunities with Sales
• Contribute at least one scalable playbook or best practice for the Tech segment

• Direct engagement with hyperscalers and global technology leaders shaping energy demand
• Work at the intersection of energy transition, infrastructure, and digital growth
• Leverage real‑world, asset‑level data to influence high‑stakes decisions
• High…