Sr Director - Business Service

Overview

We are seeking a Sr Director I – Business Service to join our Industrial Market in Houston, TX reporting to the Sr. Market Director.

Client Leadership & Strategic Account Support

• Supporting client re-bids, partnering with market and pursuit leadership to strengthen positioning, solution development, and client engagement.

• Serve as a senior client leader and delivery sponsor for clients across our industrial market, including pharmaceutical, high-tech, data centers, and general manufacturing markets.

• Leverage relationships with former industry leaders to support account growth and delivery continuity.

Program, Project & Delivery Excellence

• Support internal project management (PM) activities for clients; billable only when acting as a Licensed Specialist (LS) and subject to approved purchase orders (POs).

• Contribute to the client's system digital rewrite and innovation and digital initiatives, providing leadership, coordination, and delivery oversight aligned with client requirements.

• Support the winning and delivery of other high-tech client projects as required, ensuring quality, governance, and risk management.

• Support delivery of data center projects and programs, working closely with technical, delivery, and client teams.

Digital, Technology & MMS Support

• Provide digital and technology consulting support to the MMS technology teams as required, aligning business services with digital delivery needs.

• Support technology-enabled solutions that enhance client outcomes, delivery efficiency, and competitive differentiation.

Industrial Clients & Key Account Management

• Support winning and delivery of industrial client projects and Key Account Management (KAM) programs as required.

• Partner with Market and Sales leaders to identify expansion opportunities and strengthen long-term client relationships.

Financial Performance & Utilization

• Maintain a billability target of approximately 60%, balanced with leadership, client sponsorship, and growth responsibilities.

• Support financial performance across assigned portfolios, including revenue, margin, and delivery efficiency.

Leadership & Organizational Alignment

• Collaborate with Directors, senior managers, and technical leaders to ensure alignment across delivery, growth, and operational priorities.

• Translate market and portfolio strategies into executable plans that support growth, delivery excellence, and client satisfaction.

• Contribute to continuous improvement initiatives, knowledge sharing, and capability development across Business Services.

• Bachelor's degree in a relevant professional, technical, or business discipline required.

• Typically 15–20+ years of relevant experience, including leadership of complex programs, portfolios, or client accounts.

• Demonstrated success supporting large, sophisticated clients in high-tech, data center, or industrial environments.

• Strong understanding of digital, technology, and business service delivery models.

• Proven ability to balance billable contribution with senior leadership, client sponsorship, and growth responsibilities.

• Strong financial, operational, and stakeholder management skills.

• Excellent communication, judgment, and executive presence.

• Professional registration or certification in a relevant field preferred (if applicable).

At Atkins

Réalis, our values—Safety, Integrity, Collaboration, Innovation, and Excellence—are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, Atkins

Réalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

We re Atkins

Réalis, a world-class engineering…