Engineering Technician III

Job Overview

The Engineering Technician III provides technical support for enterprise IT and Audio-Visual (AV) systems supporting conference rooms, collaboration spaces, and operational facilities. The successful candidate will install, configure, maintain, troubleshoot, and support a variety of IT, networking, conferencing, and public address systems while delivering exceptional customer service to a diverse user base, including executive and VIP stakeholders.

This role requires strong technical troubleshooting skills, hands‑on experience with AV technologies, and the ability to work independently while supporting mission‑critical operations in a fast‑paced environment.

• Install, configure, cable, maintain, and support conference room technology and AV systems.
• Support both legacy and newly deployed conference room equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues affecting conference room operations.
• Perform preventative maintenance inspections and equipment patching activities.
• Support root cause analysis and corrective actions for conference room incidents.
• Evaluate system performance and recommend upgrades and maintenance activities.
• Monitor data traffic and network resource performance to ensure reliable service delivery.
• Troubleshoot network integrity, connectivity, and performance issues.
• Support Voice over IP (VoIP) systems and related telecommunications technologies.
• Resolve work orders involving network, AV, and telecommunications equipment.
• Perform technical analysis of software, hardware, transmission, and conferencing systems.
• Utilize diagnostic tools to identify and resolve operational issues.
• Analyze technical problems and implement solutions using established procedures and best practices.
• Document findings, maintenance activities, and resolutions.
• Construct, assemble, and adapt components, subassemblies, and equipment.
• Conduct testing and experimentation using standard test equipment and procedures.
• Compile, process, and analyze engineering and operational data.
• Assist with equipment modifications and design improvements.
• Identify inconsistencies in technical documentation and engineering data.
• Deliver exceptional customer service and technical support to end users.
• Support VIP customers and executive stakeholders.
• Communicate technical information clearly to users with varying levels of technical expertise.
• Resolve incidents in accordance with established Service Level Agreements (SLAs).

• Option 1
  • Associate Degree (AA/AS) in Engineering Technology, Information Technology, Electronics, Telecommunications, or related field
  • Minimum 4 years of relevant experience
• OR
• Option 2
  • High School Diploma or GED
  • Minimum 6 years of relevant experience
• Experience supporting Audio-Visual (AV) conference room systems
• Experience with conference room displays and control systems
• Experience with:
  • Cisco conferencing technologies
  • Crestron systems
  • AMX control systems
  • VoIP technologies
  • Network infrastructure support
• Experience troubleshooting PC hardware and software
• Strong analytical and problem‑solving abilities
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work independently with moderate supervision
• Detail‑oriented with strong organizational skills

• Experience supporting NASA or Federal Government environments
• Experience supporting executive or VIP customers.
• Experience with enterprise conferencing platforms and collaboration technologies
• Experience performing technical documentation and reporting.
• Experience with engineering data collection and analysis

Sure Secure Solutions is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

Benefits include Dental Insurance, Vision Insurance, Life insurance, Long and short-term disability, Paid time off, 401(k) Retirement plan. Specific information on benefits eligibility will be provided as part of the interview process.

This is a full-time role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).