Senior Scrum Master

Responsibilities

Octave is seeking a Senior Scrum Master to support Agile delivery teams developing and delivering our global Public Safety software, including the OnCall application suite. These mission‑critical, web‑based solutions support call‑taking, dispatch, situational awareness, records management, mobile operations, and analytics. Experience in the Public Safety domain is highly valued though not mandatory.

This role serves as a servant leader and Agile facilitator embedded within a SAFe delivery organization, helping teams operate effectively, improve delivery predictability, and foster a quality‑first engineering culture. The Scrum Master partners closely with Developers, QA Engineers, Product Owners, Release Management, and leadership to drive continuous improvement and Agile maturity across the organization.

• Serve as Scrum Master for one or more Agile / SAFe delivery teams supporting mission‑critical software solutions
• Facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand‑ups, sprint reviews, retrospectives, and PI Planning activities
• Help teams improve sprint execution, predictability, transparency, and overall Agile maturity
• Partner closely with Product Owners to support backlog readiness, prioritization, and refinement activities
• Collaborate with QA and Development teams to reinforce Definition of Done (DoD), quality practices, and delivery accountability
• Identify and help remove impediments impacting team delivery, collaboration, or velocity
• Promote Agile best practices, servant leadership, and a culture of continuous improvement
• Support teams in managing dependencies, risks, and cross‑team coordination within a SAFe environment
• Track and communicate sprint metrics, team health indicators, and delivery progress using Azure Dev Ops and related tooling
• Encourage shift‑left quality practices and close collaboration between Product, Development, and QA
• Help foster accountability, transparency, and healthy team dynamics within distributed and remote teams
• Participate in release planning, coordination, and readiness activities
• Assist leadership in identifying process improvement opportunities across engineering and delivery organizations
• Operate effectively in a Windows 11 environment using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) for reporting, facilitation, and communication

• Bachelor's degree in Computer Science, Information Systems, Business, or related discipline preferred; equivalent professional experience considered
• 5+ years of experience serving as a Scrum Master, Agile Project Manager, or Agile Delivery Lead within software engineering organizations
• Strong understanding of Agile and SAFe frameworks and experience supporting iterative software delivery
• Experience facilitating Agile ceremonies and coaching teams on Agile principles and practices
• Strong organizational, communication, facilitation, and conflict‑resolution skills
• Ability to manage competing priorities and operate effectively in fast‑paced delivery environments
• Experience using Azure Dev Ops, Jira, or similar Agile management tools
• Self‑motivated, accountable, and comfortable working with distributed and cross‑functional teams
• Strong analytical and problem‑solving skills with a continuous improvement mindset
• SAFe Scrum Master (SSM), Certified Scrum Master (CSM), or similar Agile certification preferred

• Experience supporting Public Safety, emergency response, or other mission‑critical software environments
• Prior hands‑on experience in QA Engineering, Software Development, Dev Ops, or related technical roles strongly preferred
• Experience working within highly collaborative Dev / QA / Product delivery models
• Familiarity with CI/CD concepts, release management, and modern software delivery practices
• Experience supporting cloud‑based solutions, SaaS platforms, or Kubernetes / Azure environments
• Experience working in globally distributed engineering organizations

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.