Service Desk Technician

Service Desk Technician Job Number: 26-00755 Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Technician for our client in Houston, TX. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The Service Desk Technician provides first- and second-level technical support for end users across a modern enterprise environment. This role supports Microsoft Office applications, end-user computing devices, mobile platforms, and core infrastructure technologies. The ideal consultant is hands-on, customer-focused, and eager to expand experience across systems, virtualization, networking, and cloud-managed environments. Responsibilities:
End User Support:
Provide technical support for Microsoft Office Suite (M365) including Outlook, Word, Excel, Teams, and One Drive. Troubleshoot and resolve issues related to Windows and macOS desktops and laptops. Support printers, scanners, and peripheral devices. Diagnose and support tablets and smartphones (Apple iOS and Android). Endpoint & Device Management:
Manage and support devices using Microsoft Intune (enrollment, policy enforcement, application deployment). Perform user onboarding and offboarding, including account provisioning, access changes, and device setup. Assist with endpoint security, patching, and compliance. Systems & Infrastructure Support:
Provide basic administration and troubleshooting for Microsoft Windows Server environments. Support Linux systems (RHEL preferred) including basic command-line troubleshooting. Assist with virtual computing environments, including Prox Mox and Scale Computing (preferred). Support VEEAM backup and recovery operations, including job monitoring and basic restores. Networking & Hardware:
Troubleshoot network connectivity issues involving Cisco Meraki and Fortinet network hardware. Support wired and wireless network access, VPN connectivity, and firewall-related issues. Assist senior engineers with infrastructure projects and upgrades. Documentation & Process:
Create and maintain technical documentation, knowledge base articles, and support procedures. Accurately document incidents, requests, and resolutions in the service management system. Follow ITIL-aligned service desk best practices.

Required Qualifications:

2 years of experience in a Service Desk, Help Desk, or Desktop Support role. Strong working knowledge of Microsoft Office / Microsoft 365. Experience supporting Windows and macOS endpoints. Hands-on experience with PC hardware, printers, scanners, and mobile devices. Familiarity with Intune or other endpoint management tools. Basic understanding of networking concepts (TCP / IP, DNS, DHCP).

Experience with user account management (Active Directory or similar). Strong customer service, communication, and troubleshooting skills. Preferred

Skills:

Experience with Prox Mox or Scale Computing hypervisor environments. Experience supporting Cisco Meraki and Fortinet networking equipment. Familiarity with VEEAM Backup & Replication. Exposure to Linux (RHEL) administration.

Experience with Windows Server environments. IT certifications (CompTIA A, Network, Microsoft, or equivalent). Strong problem-solving and analytical skills. Excellent verbal and written communication. Ability to prioritize and manage multiple requests. Desire to learn and grow within IT infrastructure and operations. Team-oriented with a proactive mindset. Pay Rate: $19 - $20 / Hour If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact:
Ashly Velasco   Ashly Velasco | Linked In Equal Opportunity

Employer:

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.