Field Service Supervisor

We are looking for a talented  
** Field Service Supervisor
** to join our team specializing in  
** Service
* * in  
** Houston, TX.*
* ** In this role, you will make an impact in the following ways:*
* + Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day‑to‑day blockers.

+ Elevate team capability through coaching, real‑time feedback, and structured performance reviews that drive skill growth and accountability.

+ Accelerate issue resolution by providing first‑level technical support and escalating effectively to ensure rapid, accurate fixes.

+ Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.

+ Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.

+ Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.

+ Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first‑time fix).

+ Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.

** To be successful in this role you will need the following:*
* + Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO-and make data‑driven trade‑offs.

+ Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.

+ Build trusted customer relationships; translate needs into timely, customer‑centric solutions.

+ Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.

+ Ensure accountability with transparent metrics, ownership, and follow‑through on commitments.

+ Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.

+ Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.

+ Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.

+ Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.

+ Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.

+ Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.

+ Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.

** Education, Licenses,

Certifications:

*
* + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

+ This position may require licensing for compliance with export controls or sanctions regulations.

*
* Experience:

*
* + Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

** Additional Information:*
* + Demonstrates a strong commitment to safety and promotes a safety‑first culture.

+ Available 24/7/365 to support internal and external customers as business needs require.

+ Exhibits a strong work ethic with a high level of reliability and professionalism.

+ Maintains excellent time and attendance, ensuring consistent operational support.

+ Works effectively as a team member, contributing positively to team goals and collaboration.

** Compensation:*
* Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

** Job
* * Service

** Organization
* * Cummins Inc.

** Role Category
** On-site with Flexibility

** Job Type
** Exempt - Experienced

** Min Salary**  $91200

** Max Salary**  $136800

** ReqID
* * 2425271

** Relocation Package
** Yes

** 100% On-Site
*…