IT Support Specialist

Dashiell, an operating unit of Quanta Services (trading as PWR), is a leading national provider of technical and construction services supporting critical electric infrastructure. We serve electric utilities, power generation, industrial, renewable, and energy markets with integrated capabilities spanning planning and system studies, engineering and design, maintenance and testing, program management, construction, and turnkey EPC delivery. With more than 60 years of experience executing large, complex projects, Dashiell specializes in medium- and high-voltage electrical infrastructure and delivers safe, reliable solutions across the full project lifecycle.

Backed by the scale, resources, and safety culture of Quanta Services, Dashiell partners with clients to build and maintain the infrastructure that powers communities and economies. Learn more at  Primary Function

The IT Support Specialist I is an entry-level technical support professional responsible for providing hands‑on assistance to end users across the organization. This role serves as the first point of contact for helpdesk tickets, handling basic hardware and software issues, workstation setup, and peripheral support under direct supervision. The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment.

The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report to Dashiell’s IT Manager.

Employee may be called upon to perform any or all of the following functions:

• Respond to and resolve basic helpdesk tickets in a timely and professional manner, including password resets, account access issues, and common application errors.
• Install, configure, and troubleshoot desktop and laptop workstations, printers, monitors, and peripherals.
• Assist with the setup and deployment of new user workstations, including imaging, software installation, and account provisioning.
• Provide first-level support for Microsoft Office Suite, email, VPN connectivity, and standard business applications.
• Escalate complex or unresolved tickets to IT Support Specialist II, III, or senior IT staff with thorough documentation of troubleshooting steps taken.
• Support remote office locations via remote access tools as directed.
• Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
• Assist IT team members with ongoing maintenance tasks, equipment inventory, and routine system checks.
• Communicate clearly with end users to diagnose issues and explain resolutions in non‑technical terms.
• Provide after‑hours support as business needs require.
• Perform special projects and complete other duties as assigned or requested.

• Minimize employee downtime by providing prompt, first‑level resolution of common technical issues.
• Improve end‑user productivity through reliable hardware and software support and responsive customer service.
• Strengthen the overall IT environment through disciplined ticket documentation and accurate asset tracking.
• Build trust with staff by delivering consistent, courteous, and professional technical support.

Required

• High school diploma or GED required.
• No prior professional IT experience required; internship or academic lab experience a plus.
• Basic understanding of modern desktop operating systems (Windows 10/11) and related computer technologies.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
• Detail‑oriented with the ability to manage multiple tickets and shifting priorities.
• Excellent analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Self‑motivated and dependable team player with a willingness to learn quickly on the job.
• Driving is not required for this position; occasional travel to other offices may be requested.

Preferred

• Associate’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience…