Field Support Level 1

Overview

Title: Field Support Level 1

Location: Houston, TX

Position Type: Contract

The position involves providing IT support for a group of outpatient imaging centers and call centers in the Houston, TX area. This is a contract role requiring strong problem-solving skills and the ability to support various systems and equipment. The role demands effective communication and collaboration with both internal teams and external vendors.

• Support users across multiple systems and equipment types.
• Provide onsite and remote troubleshooting and support.
• Collaborate with leadership to meet hardware and software needs.
• Visit sites to resolve issues and ensure IT readiness for projects.
• Maintain and implement system updates and changes.
• Ensure security practices are upheld and deficiencies addressed.
• Manage inventory and perform preventative maintenance.
• Collaborate with operational leadership to assess and deliver on IT needs.
• Monitor and resolve issues, service tickets, and projects.
• Communicate with leadership to prepare for ongoing and future projects.
• Assist with installation, configuration, and troubleshooting of IT equipment.
• Maintain knowledge of systems and participate in continuing education.

• Bachelor's or Associate's degree in a related technical field or equivalent IT support experience.
• Strong operational and analytical abilities with excellent communication skills.
• In-depth knowledge of PCs, printers, servers, and network operations.
• Proficiency in problem determination and resolution.
• Valid driver's license and ability to travel between sites as needed.
• Core technologies: PCs, Printers, Network Operations, LAN/WAN, TCP/IP, Microsoft Office.

• PCs
• Printers
• Network Operations
• LAN/WAN
• TCP/IP Protocol
• Microsoft Office

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