Systems Analyst
Listed on 2026-06-12
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IT/Tech
IT Support, Systems Analyst, Technical Support, Data Analyst
Overview
We are seeking a Systems Analyst to support business-as-usual (BAU) operations, acting as a critical bridge between application support and BAU delivery teams. This role is ideal for someone who can analyze issues independently, read and interpret code, and collaborate closely with developers to resolve complex production issues. This role is focused on support and technical analysis—not pure development or pure business analysis.
The candidate should be a “technical systems analyst” or “support-focused BA” who can read code, and be comfortable diving deep into backend issues and databases. The primary interface is with development and support teams, not business stakeholders. Strong communication skills are essential due to cross-team collaboration.
- Provide Level III application support across custom enterprise applications
- Perform deep-dive troubleshooting and root cause analysis on production issues
- Analyze issues escalated from support teams and package findings for development teams
- Act as a bridge between application support and BAU delivery/development teams
- Conduct independent analysis before engaging developers ("analyze before hand-off")
- Read and interpret code to diagnose issues (no hands-on development required)
- Partner with developers to walk through code and resolve defects collaboratively
- Work against a backlog of incidents, defects, and enhancement requests
- Support application enhancements and continuous improvement efforts
- Perform backend / database troubleshooting with a strong SQL focus
- Identify manual processes and recommend automation opportunities
- Support incident management and ITSM processes (Service Now or equivalent tools)
- Assist with strategic/architectural thinking to reduce recurring issues and improve system stability
- Strong experience in application support and BAU environments
- Proven ability to read and understand code for troubleshooting purposes
- Strong SQL skills (querying, analysis, backend troubleshooting)
- Experience with ITSM tools (Service Now or similar)
- Strong analytical and problem-solving capabilities with the ability to work independently
- Experience handling support escalations and working across support + development teams
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