Specialist- SCADA IT Associate

Primary Purpose

The SCADA Associate will provide entry‑level operational and technical support for Kinder Morgan’s real‑time SCADA environments supporting natural gas and products pipelines across North America. This role focuses on system reliability, patching, server and workstation maintenance, and basic SCADA application support, while adhering to established KM SCADA policies, procedures, and standards.

• Provide basic tier 1 support for SCADA systems, applications, and related infrastructure.
• Monitor SCADA servers, services, and client environments and upscale issues as appropriate.
• Assist with basic SCADA application configuration, system validations, and routine health checks.
• Support HMI client installations and basic troubleshooting.

• Perform scheduled operating system and application patching for SCADA servers and workstations following approved change and cybersecurity processes.
• Assist with server maintenance activities including reboots, disk space management, service restarts, and log reviews.
• Verify patching success and document results in accordance with KM standards.

• Assist IT Infrastructure personnel with SCADA server provisioning, upgrades, and decommissioning.
• Support backup verification, antivirus status checks, and system hardening efforts.
• Participate in troubleshooting issues related to Windows operating systems, databases, and virtualization platforms under direction of senior staff.

• Provide desktop support for control room and SCADA‑related users, including workstation setup and replacement.
• Peripheral support (monitors, keyboards, printers).
• Software installation and configuration.
• Troubleshoot basic desktop, network connectivity, and application issues.

• Work with Engineering, Control Center, Operations, Telecommunications, and IT teams to support ongoing operations.
• Respond to incidents, service requests, and alarms per defined procedures.
• Accurately document work performed, issues encountered, and resolution steps.

• Follow established SCADA, IT, cybersecurity, and change management procedures.
• Assist in maintaining system documentation, checklists, and standard operating procedures.
• Support audits and compliance activities as required.

• Associate degree in Information Technology, Computer Science, Engineering Technology, or related field OR
• Equivalent combination of education and relevant experience.

• 0‑2 years of experience supporting IT systems, automation systems, or SCADA environments.
• Basic understanding of Windows server and desktop operating systems.
• Familiarity with patching, system maintenance, and basic troubleshooting concepts.
• Exposure to SCADA, automation, or industrial control systems is preferred.
• Basic understanding of networking and cybersecurity principles.

• Basic use of SCADA platforms (e.g., GeoSCADA, Ignition) preferred.
• Fundamental knowledge of Windows OS, Active Directory concepts, SQL databases (basic concepts).
• Basic scripting or automation exposure (Power Shell, Python, or similar) preferred.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.