Network​/LAN Support Technician

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end‑user computing environment.

• Start Date:
  
  July 2026
• Expected End Date:
  June 2027
• Monday‑Friday, 40 hrs. – 8am‑5pm
• 2–3 years of experience required

• Performs basic and moderately complex troubleshooting and repair activities in an end‑user environment, including PC's, desktops, laptops, tablets and printers.
• Provide support to client‑identified VIPs.
• Respond to change management requests, including installing new PC equipment and providing desk‑side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk‑side support activities.
• Show outstanding technical and professional service skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics.
• Proactively communicate with the end‑user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understand and follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

• Typically requires technical school certification or equivalent of 1–2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• May require additional customer‑specific certifications or training as required.
• Excellent communication and customer‑facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and move various computer equipment up to 50 lbs.
• Must own a basic repair kit.
• Additional requirements may exist if offer of employment is extended.

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2
  
  OnSite supports and adheres to all state laws regarding background checks.