Business Process Consultant

Job Summary

Credera is seeking a Business Process Consultant to help clients transform how content is planned, created, reviewed, managed, and delivered across the Content Supply Chain.

• Lead discovery, assessment, and future‑state design of business processes, operating models, and ways of working across the Content Supply Chain. Identify inefficiencies, optimization opportunities, and AI use cases that improve operational effectiveness, process maturity, and business outcomes.
• Design and optimize end‑to‑end content lifecycle processes spanning planning, intake, workflow management, review and approval, asset development, delivery, and measurement. Develop scalable operating models, roles and responsibilities, and process standards that improve collaboration, reduce friction, and accelerate speed to market.
• Serve as a trusted advisor to client stakeholders across marketing, creative, content operations, technology, and leadership teams. Facilitate workshops, drive alignment, navigate organizational complexity, and guide transformation initiative recommendations.
• Partner with Solution Architects and Implementation Teams to align business processes, operational requirements, and platform capabilities across Adobe Workfront, AEM, and related technologies. Translate business needs into actionable recommendations that inform solution design, technology adoption, automation, and AI‑enabled workflows.
• Develop and deliver client process maps, operating model artifacts, business requirements and recommendations documentation, and transformation deliverables. Contribute to the development of repeatable business process methodologies and best practices that strengthen the Omnicom Adobe Practice.

• 5+ years of experience in business process consulting, operating model design, process optimization, transformation consulting, or related disciplines.
• Proven ability to lead discovery efforts, facilitate stakeholder workshops, and design scalable business processes across complex enterprise environments.
• Demonstrated experience producing robust process documentation, including strong process mapping, workflow analysis, requirements gathering, and business documentation skills.
• Experience partnering with technology implementation teams and translating business needs into structured process requirements and solution considerations.
• Exceptional communication, facilitation, and stakeholder management skills with the ability to influence without direct authority.
• Strong analytical and problem‑solving abilities with a demonstrated capacity to bring structure and clarity to ambiguous situations.
• Comfortable balancing strategic thinking with hands‑on execution and working across multiple work streams simultaneously.
• Results‑driven, collaborative, and intellectually curious, with a passion for helping organizations improve how work gets done.
• Self‑motivated, adaptable, and collaborative, with a passion for transformation, innovation, and continuous improvement.
• Experience supporting marketing operations, content operations, digital experience, Content Supply Chain, or related transformation initiatives is required.
• Hands‑on experience with Adobe Workfront, Adobe Experience Manager (AEM), Adobe Experience Cloud, AI‑enabled workflows.

• Business Analysis Certifications (e.g., IIBA ECBA / CCBA / CBAP)
• BPMN or Process Improvement Certifications
• Lean Six Sigma
• Adobe Workfront Certification

This position may require approximately 10–20% travel.

Credera provides a competitive salary and a comprehensive benefits plan that includes health, mental health, vision, dental, and life insurance, prescriptions, fertility and adoption benefits, community service days, paid parental leave, PTO, 14 paid holidays, matching 401(k), Healthcare & Dependent Flexible Spending Accounts, and disability benefits.

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future;
Credera will not sponsor applicants for U.S. work visa status for this opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, genetic information, veteran status, or disability.