Computer Systems Analyst
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-06-13
Listing for:
Farouk Systems Inc.
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator, Technical Support
Job Description & How to Apply Below
Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4
HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers.
We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.
Key Responsibilities- Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
- Respond to service desk tickets and troubleshoot hardware, software, and network issues
- Install, configure, and maintain operating systems, applications, and peripherals
- Assist users with password resets, system access, and account management (Active Directory)
- Document issues, resolutions, and processes in the ticketing system
- Support onboarding and offboarding activities (device setup, account provisioning)
- Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
- Support vulnerability scanning and patch management activities
- Help enforce security policies, standards, and procedures
- Identify and report potential security incidents or suspicious activity
- Participate in user access reviews and identity/access management processes
- Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
- Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
- Assist with system updates, backups, and routine maintenance tasks
- Monitor system performance and elevate issues as needed
Skills and Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands‑on experience)
- Windows operating systems and Microsoft 365
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Active Directory / user account management
- Endpoint security concepts (antivirus, firewalls, patching)
- Ticketing systems (e.g., Service Now, Jira)
- Remote support tools
- Basic scripting (Power Shell or similar) is a plus
- Strong problem-solving and analytical skills
- Excellent communication and customer service orientation
- Ability to prioritize tasks and manage multiple requests
- Attention to detail and commitment to security best practices
- Internship or hands‑on experience in IT support or cybersecurity
- CompTIA A+
- CompTIA Security+
- Network+
- Exposure to cloud platforms (Microsoft Azure, AWS)
- Awareness of cybersecurity frameworks (NIST, ISO 27001)
- May require occasional after‑hours support or on‑call rotation
- Interaction with cross‑functional teams and end users across the organization
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