Advanced Technology Specialist

Job Title: Advanced Technology Specialist

Location: LSC-Magnolia Center

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 44806

This position upholds the Mission of Lone Star College and requires a commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect, and accountability to LSC students and employees.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies; coordinates vendor-led audio/visual projects from inception to completion; provides technical training and documentation to junior technicians; and supports management by maintaining adherence to standards and policies, documenting and analyzing data, and acting as an expert in software, hardware and troubleshooting. The role delivers excellent customer service and effective communication with technical and non‑technical personnel.

• Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
• Collaborates with OTS developers to improve end‑user experience with applications, performing relevant research and presenting findings
• Researches products and services and regularly makes decisions on purchases and diagnostic needs; responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
• Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
• Maintains updated knowledge of PC Desktop and/or AV systems to act as a subject‑matter expert for area
• Develops improvements and innovations to enhance team performance
• Manages personal work tickets as well as the departmental queue
• May manage projects, either intra‑OTS or with customers
• Responsible for other reasonable related duties as assigned

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non‑technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in new concepts or practices in own IT discipline, applying that knowledge to current work
• Has an in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)
• Must have basic knowledge of project management
• Demonstrated ability to address complex problems or situations
• Ability to represent and promote the team's mission and goals across teams, processes, and departments as needed; knows when support from outside the team is required and acts accordingly
• Ability to write and present reports and or proposals that persuade or communicate important messages
• Ability to understand and interpret other viewpoints and assimilate them into new or revised work processes and products
• Demonstrated ability to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College's precedents and objectives
• Ability to make decisions and provide recommendations on issues affecting projects and a client base
• Ability to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasks
• Flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and set goals for own development
• Ability to follow team and OTS procedures, but regularly evaluate those procedures; typically directs the work of others; prioritizes project work
• Ability to anticipate consequences of…