Application Support Analyst - L1

In this role, you will act as a junior-level bridge between business users and enterprise applications technical resources. You will assist in configuring, testing, and maintaining applications such as Oracle Cloud ERP modules (e.g., Financials, Supply Chain, or HCM) plus integrated applications to improve business processes, troubleshooting user issues, and creating documentation. This is an excellent opportunity for someone with basic Oracle knowledge looking to specialize as a functional expert.

We are seeking a highly motivated and detail-oriented Entry-Level Analyst to join our Application Support Operations team. In this role, you will act as a junior-level bridge between business users and enterprise applications technical resources. You will assist in configuring, testing, and maintaining applications such as Oracle Cloud ERP modules (e.g., Financials, Supply Chain, or HCM) plus integrated applications to improve business processes, troubleshooting user issues, and creating documentation.

This is an excellent opportunity for someone with basic Oracle knowledge looking to specialize as a functional expert.

This role will be working alongside Specialist/Senior Analysts, PM, and Developers. Your day-to-day tasks will include:

* Serve as the initial contact for support requests via phone, email, and ticketing systems.

* Log, categorize, and prioritize all incoming incidents and requests using Fresh Service ticketing system.

* Provide Tier I/II support to end-users by identifying, triaging, and resolving issues within Oracle Cloud ERP and integrated applications.

* Escalate complex technical issues to Specialists/Senior Analysts, and development teams, ensuring all necessary documentation is provided for faster resolution.

* Assist specialist/senior analysts with the configuration of Oracle Cloud modules and integrated applications (setups, profile options, flex-fields, and functional module interfaces).

* Support the technical team in gathering business requirements, conducting fit/gap analysis, and translating user needs into functional design specifications.

* Assist in creating test plans, execute functional test scripts, and coordinate User Acceptance Testing (UAT) for patches, enhancements, and upgrades.

* Maintain detailed functional documentation, process flows, user guides, and train end-users on new Oracle and integrated application functionalities.

* Learn and perform routine data extraction and analysis using OTBI or Oracle Analytics Cloud to support month-end reconciliations and business decision-making as needed.

Non-Essential Duties:
Performs other duties as assigned.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

This role will be working alongside Specialist/Senior Analysts, PM, and Developers. Your day-to-day tasks will include:

* Serve as the initial contact for support requests via phone, email, and ticketing systems.

* Log, categorize, and prioritize all incoming incidents and requests using Fresh Service ticketing system.

* Provide Tier I/II support to end-users by identifying, triaging, and resolving issues within Oracle Cloud ERP and integrated applications.

* Escalate complex technical issues to Specialists/Senior Analysts, and development teams, ensuring all necessary documentation is provided for faster resolution.

* Assist specialist/senior analysts with the configuration of Oracle Cloud modules and integrated applications (setups, profile options, flex-fields, and functional module interfaces).

* Support the technical team in gathering business requirements, conducting fit/gap analysis, and translating user needs into functional design specifications.

* Assist in creating test plans, execute functional test scripts, and coordinate User Acceptance Testing (UAT) for patches, enhancements, and upgrades.

* Maintain detailed functional documentation, process flows, user guides, and train end-users on new Oracle and integrated application functionalities.

* Learn and perform routine data extraction and analysis using OTBI or Oracle Analytics Cloud to support month-end reconciliations and business decision-making as needed.

Non-Essential Duties:
Performs other duties as assigned.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.