IT Manager-Infrastructure; Compute
Job in
Houston, Harris County, Texas, 77020, USA
Listed on 2026-06-14
Listing for:
City of Houston, TX
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
Cybersecurity, IT Project Manager, Systems Engineer, IT Support
Job Description & How to Apply Below
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT MANAGER-INFRASTRUCTURE (Compute)
Posting Number: 38379
Department:
Houston Information Technology Services
Division:
Enterprise Infrastructure Services
Reporting
Location:
611 Walker
* Subject to Change
Workdays &
Hours:
MONDAY - FRIDAY, 8 AM - 5 PM
* * Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The City of Houston is seeking an experienced and forward-thinking IT Manager - Infrastructure to lead a high-performing technical team supporting Data Center, Server, Storage, and Core Infrastructure operations. This leader will play a critical role in advancing the City's digital transformation by strengthening on-premises capabilities while expanding our cloud infrastructure footprint. The ideal candidate brings strong technical expertise, practical leadership experience, and a passion for operational excellence, service reliability, and continuous improvement.
RESPONSIBILITIES:
Leadership & Team Management
* Provide day-to-day leadership, coaching, and professional development to a technical team responsible for servers, storage, Active Directory, Microsoft 365 administration, and backup solutions.
* Assign tasks, set clear expectations, and maintain high standards for quality, accountability, and customer service.
* Conduct annual performance evaluations that align goals with department strategy, fostering skill development and succession planning.
* Promote a customer-centric culture focused on responsiveness, innovation, and operational excellence.
Operational Oversight
* Oversee administration of Data Center policies, documentation, and procedures-including development, updates, and enforcement of security, operational, and maintenance standards.
* Ensure effective 24/7 operational readiness through structured On-Call and remote support processes.
* Coordinate workload prioritization, monitor progress, and ensure timely delivery of operational and project commitments.
Strategic Planning & Execution
* Develop strategic and tactical plans for Infrastructure Services, including capacity planning, system design recommendations, lifecycle management, and modernization initiatives.
* Evaluate proposed projects and technology solutions to determine benefits, risks, and operational impact.
* Prepare cost estimates and resource plans to support ongoing operations and future initiatives.
Budget & Financial Management
* Participate in the development and ongoing management of the annual infrastructure budget covering hardware refresh cycles, software subscriptions, cloud services, maintenance agreements, and professional services.
* Track and optimize spending across servers, storage, backup systems, licensing, and support contracts; identify cost-savings through consolidation, optimization, or managed services.
* Contribute to scheduled budget updates, variance analyses, and justifications for capital expenditures and multi-year investments.
Contract, Licensing & Renewal Management
* Oversee annual and multi-year renewal cycles for software licenses, hardware maintenance, warranties, and managed service contracts.
* Ensure accurate tracking of entitlements, compliance with licensing terms, and readiness for vendor audits.
* Partner with divisions on negotiations, scope adjustments, SLAs, and vendor performance reviews.
* Maintain a centralized repository of key renewal dates, obligations, deliverables, and service-level requirements.
Lifecycle & Asset Management
* Establish and maintain lifecycle roadmaps for servers, storage platforms, operating systems, and related infrastructure technologies.
* Ensure timely refresh and decommissioning of end-of-life equipment to maintain security, supportability, and performance.
* Ensure that procurement planning, asset tagging, CMDB/inventory accuracy, and compliant disposal processes are properly executed and maintained.
Security, Compliance & Risk Management
* Collaborate with Cybersecurity and Compliance teams to enforce policies, conduct audits, and meet regulatory/standard requirements (e.g., configuration hardening, patching, logging, and access controls).
* Implement vulnerability remediation plans, patch cycles, and change-management controls for servers and infrastructure systems.
* Lead Business Continuity and Disaster Recovery planning, testing, and documentation for covered services.
Cloud & Modernization Initiatives
* Provide oversight for hybrid cloud operations, including cloud governance, tagging policies, cost optimization, and capacity controls.
* Drive modernization of legacy systems and adoption of infrastructure automation, infrastructure-as-code, and advanced monitoring/observability tools.
Operational Governance & Continuous Improvement
* Define and monitor service KPIs/SLAs (e.g., uptime, patch compliance, backup success rates, performance indicators).
* Lead post-incident reviews, root cause analysis, and corrective action plans; champion continuous improvement.
* Mature operational processes…
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