Revenue Operations Manager - Onsite Houston Office

Department:
Operations / Technology Enablement

Reports To:

CFO

The Revenue Operations Manager owns and optimizes the company’s customer-facing technology stack, with a focus on system integrations, automation, and AI-assisted customer support. This role ensures that our CRM, billing, payments, finance, and support platforms work together seamlessly to deliver a high-quality customer experience while reducing manual effort.

A key responsibility is improving our self-serve and AI-driven customer support capabilities, including refining AI instructions and workflows to increase automated ticket resolution rates. The ideal candidate is both strategic and hands‑on, comfortable managing SaaS platforms directly while partnering cross-functionally with Support, Finance, Sales, and Operations.

• Manage and maintain integrations across CRM, billing, payments, accounting, and support systems.
• Ensure accurate data flow across customer records, subscriptions, payments, refunds, and support interactions.
• Identify manual workflows and design automation solutions using native tools, APIs, or middleware.
• Own integration architecture and reliability, ensuring workflows are stable, scalable, and auditable.
• Monitor integration health and performance to proactively detect failures, delays, or data mismatches.
• Maintain CRM Data Quality

• Serve as system owner for customer-facing operational tools, including configuration, permissions, and documentation.
• Coordinate testing, rollout, and change management for system updates.
• Support incident response and root cause analysis for integration or data issues.

• Own and optimize our AI-assisted customer support experience, including developing and refining AI instructions to improve automated ticket resolution.
• Analyze support interactions to identify content gaps, failure modes, and escalation drivers.
• Partner with Customer Support leadership to align AI behavior with policies, tone, and compliance requirements.

• Evaluate existing tools and integrations and make recommendations for upgrades, enhancements, or consolidation.
• Develop documentation and integration maps to support scale and continuity.
• Stay informed on emerging AI, automation, and customer lifecycle technologies.
• Lead GTM engineering projects cross-functionally with Sales, Marketing, and Support to improve customer experience and operational efficiency

• Hub Spot (CRM, marketing, sales operations)
• Intercom (customer support and messaging)
• Altasian Products (Confluence, Jira)
• Claude, Chat GPT, Claude Code, Codex
• Recurly (subscription billing)
• Quick Books (accounting)
• RAMP (corporate spend and expense management)
• Webhooks & APIs

• 5+ years of experience in business systems, revenue operations, or technology enablement roles.
• Hands‑on experience managing and integrating SaaS platforms across CRM, billing, payments, and finance.
• Experience designing or supporting system integrations using APIs, webhooks, or native connectors.
• Strong analytical skills with the ability to identify process inefficiencies and automation opportunities.
• Excellent written communication and documentation skills.
• Bachelor’s degree in Information Systems, Computer Science, Business, Operations, Finance, or a related field, or equivalent practical experience.
• Strong foundational understanding of business processes, data flows, and system integrations across customer, finance, and support functions.

• Experience with Intercom or comparable customer support platforms (Zendesk, Salesforce Service Cloud, Freshdesk).
• Ability to make meaningful improvements to AI-driven and self-serve customer support outcomes (e.g., increasing automation/deflection rates, reducing escalations, and improving resolution quality)
• Experience with Hub Spot, Recurly, Stripe, Quick Books, or subscription-based business models.
• Familiarity with sales tax automation and payment compliance workflows.
• Experience partnering closely with Finance and Customer Support teams.
• Experience with modern…