IT Manager, Ops Tech Solutions; OTS

Job :  |  Services LLC

Operations is the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide every day. Ops Tech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile, as well as operational support for key partners such as Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, up to 20 weeks of paid parental leave, and sign‑on payments and restricted stock units (RSUs). Bonuses and equity are also part of the overall package. We invest in our teams, encouraging learning and innovation, and we value diversity and inclusion.

You will lead a team of IT professionals with diverse skill sets to provide innovative technical support to Amazon’s Operations team, ensuring we fulfill our customer commitments millions of times a day. The core IT infrastructure is fully redundant, utilizing top‑tier vendor hardware networked over fiber optic, copper, and wireless topologies. Our internal customers rely on mobile devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android to move e‑commerce items from suppliers into fulfillment centers, through packaging, and into transportation for delivery worldwide.

• Hire, train, and develop a high‑performing team of IT professionals across multiple locations.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution service‑level agreements (SLAs).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Manage travel up to 30% as required.

• 5+ years of experience developing and leading teams of technical professionals across multiple locations.
• Bachelor’s degree or equivalent professional or military experience (minimum 4 years).
• Knowledge of Linux or Unix systems administration.
• Experience in stakeholder management and communication management.
• Experience in a 24×7 operational services or support environment.
• 2+ years of leading technology teams as an IT operations manager.

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.
• Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments.
• Experience in procurement, budgeting, forecasting, or asset management.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.