IS&T Field Lead

Job Summary

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site. The IS&T Field Lead will work with a group of IS&T Technicians who provide support for IS&T infrastructure and services across both the site and field offices. The position oversees a complex, large‑scale hybrid cloud and on‑premises infrastructure, managing technical guidance for support tickets, providing executive‑level white glove services, resolving complex technical issues, and implementing technical solutions.

The IS&T Field Lead also delivers end‑user support, administers cloud‑based services and physical hardware assets, manages upgrades and new technology projects, and ensures continuous improvement of IS&T systems at the project site.

• Review, monitor, and augment IT reports, dashboards, and metrics related to infrastructure, service delivery, and customer satisfaction; and recommend process improvement or workflow automation solutions.
• Develop IT support guides, training material, and share knowledge to ensure IT teams know how to configure and support any deployed solutions.
• Coordinate and lead special projects and tasks with cross‑functional teams on an as‑needed basis.
• Provide proactive executive white glove support globally (direct and remote).
• Report on metrics.
• Identify support staff skills gaps, training needs, and provide coaching and feedback to cover technical challenges as needed.
• Follow the established technology standards, policies, support processes, and security requirements.
• Conduct project reviews on schedule, prepare and issue progress reports, raise and/or escalates any identified issues to the appropriate level for action.
• Perform technical support actions, including but not limited to:
  • Endpoint configuration (PCs and mobile devices), deployment, and upgrade.
  • Deploy and support standard collaboration technologies (O365) such as Microsoft Teams and One Drive.
  • Troubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs.
  • Perform device management, endpoint analytics, and end‑user support through tools such as AAD, Intune, SCCM, and Service Now.
  • Resolve incidents, requests, and tasks for deployed infrastructure services to end‑users, including complex problems.
  • Support computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, and Follow Me Print solutions.
  • End‑user hardware assets and configuration lifecycle management through tools like Service Now.
  • Perform moves, adds, and changes.
• Travel to offices or job sites for short‑term project support as needed.

• Bachelor’s degree (or international equivalent) and 8+ years of relevant experience, or 12+ years of relevant work experience in lieu of a degree. A combination of experience and technical certifications may also satisfy this requirement.
• Good understanding of major IT infrastructure systems (Microsoft domains, Cloud VPN, virtual servers, caching file servers, SDWAN, Teams Voice) and their implementation planning.
• Project Management Professional (PMP) certification.

• Interpersonal Skills
  • Excellent interpersonal and stakeholder management skills.
  • Excellent written and verbal communication skills.
  • Excellent time‑management skills and ability to work under pressure to meet deadlines.
  • Excellent ability to manage competing priorities.
• IT Infrastructure Management Experience (Advanced)
  • Providing solutions and troubleshooting complex issues.
  • Expertise in Service Now IT Service Management (ITIL).
  • Fully proficient in managing IT hardware assets.
  • Experience in IT vendor management.
  • Advanced knowledge of information security practices.
• Technical Knowledge (Advanced)
  • End‑User computing
    • Windows 10 and 11.
    • Virtual Desktop Infrastructure.
    • Mobile Device Management.
  • Modern Collaborative Technologies & Cloud Computing Tools.
  • HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing.
  • Microsoft 365 – Teams, SharePoint, One Drive.
  • Azure Active Directory.
  • Power‑BI and Power‑App.
• Knowledge of Engineering Application Suites (Autodesk, Bentley, Trimble,…