Executive Director of College IT Support

Overview

Directs the Information Technology Support unit that provides support services to a college in the areas of planning, development, administration, training, software and hardware; web services and centralized technical support.

Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. Personnel are routinely reviewed to determine whether criminal history or continuous connections to a foreign adversary could prevent the employee from maintaining the security or integrity of the infrastructure.

• Directs Information Technology support activities and operations in the areas of training, web information services, technical support, and documentation.
• Directs IT business resources, which includes budget, finance, and asset administration of a unit and ensures adherence to internal control policies and procedures.
• Collaborates with college faculty to implement information technology support services in support of scholarly and academic mission of the college.
• Recommends and implements policies and best practices, and assists in the creation and maintenance of the college IT budget.
• Promotes the incorporation of technology into teaching and research by providing demonstrations, training and maintenance of appropriate hardware and software.
• Oversees the provision of computing services to students via labs, documentation, and tech support.
• Coordinates training, support and documentation for technology applications used by staff in support of the college mission.
• Represents the college on committees, university‑wide task forces, and national conferences.
• Performs other job‑related duties as required.

• Ability to assume overall management and support of College IT programs including research, teaching, and health information management systems, including implementation planning and maintenance.
• Microsoft Office products experience.
• Previous experience conducting unit risk assessments, risk analysis, and security threat responses.
• Knowledge and experience with Health IT compliance and applicable federal and state laws, especially HIPAA Security Rules.
• Ability to comprehend workflow and integration of electronic applications into the current hybrid environment.
• Demonstrated organization, facilitation, written and oral communication, and presentation skills.
• Working knowledge of project management functions and techniques, including task dependencies and critical paths.
• Understanding of system architecture, infrastructure, integration, and databases. Experience with utilities and software and hardware setup and installation practices.
• Basic understanding of database design and data management concepts and models; basic understanding of XML and SQL. Programming skills preferred.
• Experience working with remote employee setups and environments helpful.
• Strong troubleshooting and communication skills for both implementation and support.
• Experience working closely with Health Information Management, campus IT, and vendors to maintain system integrity and performance.
• Knowledge and experience in state and federal information security laws, including HIPAA, NIST, PCI, and other applicable regulations.
• Department is willing to accept experience in lieu of education.
• Education requires application of advanced principles, techniques, and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a directly job‑related Master’s degree or equivalent formal training in a recognized field of specialization directly related to the type of work being performed.
• Experience requires a minimum of seven (7) years of directly job‑related experience.

All positions at the University of Houston‑System are security‑sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.