Trading Systems – IT Support Specialist

MUST HAVE TECH SUPPORT EXPERIENCE FROM TRADING FLOOR/TRADING SYSTEMS/TRADING APPS

Hello

Looking for Technical Support Analysts with Trading Floor/Trading Systems experience

Location:

Hybrid, Houston, TX 77079

Pay: $43.50/hr W2

Duration: 8 months (extensions possible)

If interested, please email your resume to grace.

• Provide and maintain IT operational effectiveness within the trading environment.
• Provide the first level of support for PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services, and all ‘in house’ systems essential for the trading network to function.

• Must have experience in providing IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting;
  Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications.
• Must be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work.
• Will be required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team.
• Focal point/ ‘go-to’ resource at local site.
• Mentoring and onboarding responsibilities for new permanent and contract staff at local site.
• Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management.
• Work collaboratively within IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues.
• Ensure all required security, compliance and equipment demand processes and procedures are followed.
• Facilitate local deployment of software and hardware rollouts, as required.
• Provide support during the regional annual Business Continuity tests.
• Balancing satisfying user requests while adhering to the IT policies and processes.
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business.