Messaging Engineer – Enterprise Technology Infrastructure

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

As a Messaging Engineer - Enterprise Technology Infrastructure with Hines, you will support, modernize, and continuously improve our enterprise email and identity infrastructure of the firm. This role will focus on Microsoft 365 (Exchange Online and Hybrid), secure email gateways such as Cisco Iron Port, and identity platforms including Entra  (Azure AD) and on-premises Active Directory. The ideal candidate brings a strong AI‑first mindset, proactively leveraging AI tools and automation to enhance operational efficiency, strengthen security posture, and elevate the end‑user experience.

Responsibilities include, but are not limited to:

• Email & Messaging Infrastructure
• Administer and optimize Microsoft 365 (Exchange Online) and hybrid Exchange environments
• Manage email routing, hygiene, and security using Cisco Iron Port (or similar secure email gateways)
• Troubleshoot complex mail flow issues, delivery failures, and performance bottlenecks
• Configure and maintain email authentication protocols (SPF, DKIM, DMARC)
• Manage distribution lists, shared mailboxes, and enterprise email policies
• Support journaling, retention, and compliance requirements
• Security & Compliance
• Monitor, investigate, and respond to email‑based threats (phishing, spoofing, malware)
• Implement and continuously improve secure email configurations and policies
• Partner with security teams on incident response, threat mitigation, and proactive risk reduction
• Identity & Access Management
• Administer Entra  (Azure AD), including user provisioning, SSO, and conditional access policies
• Support and maintain on-premises Active Directory and synchronization (Entra Connect)
• Manage identity lifecycle processes, access governance, and role‑based access controls
• Troubleshoot authentication, directory synchronization, and access‑related issues
• AI-First Operations & Automation
• Apply an AI‑first approach to problem solving, leveraging tools such as Microsoft Copilot, ChatGPT, and AI‑assisted scripting to accelerate analysis and resolution
• Design and implement automation solutions to reduce manual effort and improve reliability (Power Shell, workflows, orchestration tools)
• Use AI to enhance troubleshooting, root cause analysis, and system optimization
• Identify and lead opportunities to embed AI across messaging, identity, and security operations
• Stay current on emerging AI capabilities within Microsoft 365, Azure, and enterprise IT ecosystems, and translate them into practical use cases
• Documentation, Diagramming & Knowledge Management
• Create and maintain clear, structured technical documentation for systems, processes, and configurations
• Develop architecture and process diagrams using tools such as Microsoft Visio (or similar) to illustrate messaging and identity workflows
• Ensure documentation reflects current‑state and future‑state designs to support scalability and knowledge transfer
• Contribute to internal knowledge bases and operational runbook
• Collaboration & Continuous Improvement
• Work cross‑functionally with security, infrastructure, and application teams
• Proactively identify opportunities for system optimization, cost reduction, and performance improvement
• Participate in on‑call support rotation as needed

Minimum Requirements include:

• Bachelor's degree from an accredited institution
• Five or more years of experience in enterprise email/messaging environments
• Strong expertise in:
  • Microsoft 365 / Office 365 (Exchange Online)
  • Exchange Server (hybrid experience preferred)
  • Cisco Iron Port (or similar email security gateways)
  • Experience with Entra  (Azure AD) and on‑premises Active Directory
• Solid understanding of:
  • Email protocols (SMTP, DNS, MX records)
  • Email authentication (SPF, DKIM, DMARC)
  • Experience with Power Shell scripting for automation and administration
  • Proven ability to troubleshoot complex messaging and identity issues
• Experience implementing or operationalizing AI tools in IT environments
• Hands‑on experience with Microsoft Copilot or similar AI platforms
• Experience with identity governance and conditional access policies
• Knowledge of compliance frameworks (e.g., eDiscovery, retention policies)
• Relevant certifications (Microsoft 365, Azure, Security, etc.)

Competitive compensation, robust benefits, and generous vacation packages.

We are an equal opportunity employer and support workforce diversity.