Echelon System Trainer

At Build On Technologies, successful software implementation isn't just about technology, it's about people adopting it with confidence. Our flagship platform, Echelon, powers complex workflows across the homebuilding and construction industry, helping organizations streamline operations, improve visibility, and drive efficiency.

• End-to-end training and adoption strategy for new Echelon customers throughout the implementation lifecycle.
• Development and maintenance of learning content, training documentation, and LMS-based educational resources across the Echelon platform.
• Creation and management of implementation roadmaps that align training milestones with customer onboarding goals.
• Customer-facing meetings to establish expectations, timelines, success metrics, and implementation milestones.
• On-site customer visits to evaluate existing workflows, understand operational challenges, and tailor training approaches accordingly.
• Delivery of engaging virtual and in-person training sessions for users across multiple departments and levels of the organization.
• Creation of follow-up resources and reinforcement materials to support long-term knowledge retention and user success.
• Collaboration with Echelon Subject Matter Experts to continuously improve training content and documentation.
• Partnership with Development teams to document new features, product enhancements, and system rollouts.
• Communication of system updates and training initiatives to ensure customers remain informed and successful.
• Identification of customer improvement opportunities and future enhancement needs through ongoing consultation and feedback.
• Continuous refinement of training methodologies that improve user adoption, implementation success, and customer satisfaction.

• Experienced in software training, implementation, customer onboarding, learning and development, or related roles.
• Highly knowledgeable in the Echelon platform and passionate about helping others succeed with technology.
• Exceptional communicator capable of explaining complex concepts in a simple, practical, and engaging manner.
• Skilled at building relationships and establishing credibility with stakeholders across all levels of an organization.
• Organized and self-directed with the ability to manage multiple implementation projects simultaneously.
• Detail-oriented and capable of documenting processes, workflows, and system functionality with clarity and precision.
• Comfortable facilitating both virtual and in-person training environments.
• Strong problem solver who can adapt training approaches to meet diverse customer needs.
• Effective at managing timelines, priorities, and project milestones in a fast-paced environment.
• Willing to travel to customer locations as needed throughout the implementation process.