Technical Account Manager; TAM – Solutions Architect and AM

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:

• 50% Technical Design / Pre-Sales Engineering
• 30% Account Management / Client Retention
• 20% Solution Selling / Deal Development

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.

I. Technical Solution Architecture (50%)

• Conduct walkthroughs and technical assessments
• Design Div 27/28 solutions:
  Cabling, AV, paging, Wi‑Fi/VoIP networks, access control, surveillance
• Prepare scopes of work, risers, BOMs, diagrams
• Standardize classroom AV and security packages
• Support RFP responses
• Work with operations on design handoff and feasibility

II. Account Ownership (30%)

• Serve as the single point of contact for assigned accounts
• Maintain long‑term relationships with IT directors, principals, and facilities teams
• Conduct quarterly reviews, check‑ins, and site evaluations
• Track project progress and coordinate resolutions (non‑technical)
  Ensure client satisfaction and build trust

III. Solution Selling (20%)

• Identify new needs, expansions, and upgrades
• Present solutions in clear, simple language
• Assist with pricing, proposals, and technical quoting
• Influence decision‑making with expert‑level knowledge
• Drive revenue from assigned accounts

This hybrid role requires:

Strong technical background

• AV systems
• Structured cabling
• Surveillance and access control
• Networking principles
• TIA/BICSI standards

Strong client‑facing soft skills

• Presenting
• Documenting
• Managing expectations
• Negotiating
• Educating school staff

Experience in one of these roles:

• Lead Technician ready for a commercial‑facing role
• Pre‑Sales Engineer wanting account ownership
• Solutions Architect wanting more client engagement
• Technical Account Manager from an AV/security integrator

• Accuracy of designs
• Account retention
  
  Revenue growth from existing accounts
• Customer satisfaction (CSAT)
• Low rate of change orders
• Pipeline won with TAM involvement

• Base Salary – competitive base salary based on certifications and experience
• Commission – tiered commission structure based on gross profit