Managed IT Helpdesk System Engineer

Essential Functions/

Job Duties:

Design and implement desktop rollouts including new images, updates, patches, and security fixes

Demonstrate an advanced desktop support skillset that includes both hardware and software integration support

Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management

Be familiar with managing a large organization of workstations and servers

Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUMKnowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base

Work with several peer engineering teams on best practices, processes, standards, and configuration management

Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management

Maintain technical documentation for telecommunications, network, server, storage, and system software applications

Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution

Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff

Competency Statements:

Strong analytical and problem-solving skills

Ability to accomplish all administrative tasks assigned

Ability to work well under pressure and be comfortable with ambiguity

Ability to work in a fast-paced, complex and dynamic environment

Ability to identify, prioritize, and solve complex network-related problems

Ability to be compliant with technology updates and patches

Excellent written and verbal communication skills

Required Minimum Job Qualifications, Experience, Education and Training

Education:

Minimum of an Associate’s degree;
Bachelors preferred in a computer-related degree

Computer

Skills:

Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs.

Experience with Microsoft Server environments as well as Azure

Experience:

Minimum of 2 years of helpdesk experience, preferably in an MSPPreferred

Education and Experience

Experience:

Five (5) years’ experience working with 100+ endpoints working on automated image deployments;
Security Analyst experience; experience with Scripting in PowerBI;
Advanced experience with Windows Server Operating Systems and the Azure environment;

Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred
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