Technical Support Administrator II

Long-term employment with opportunities for growth.

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand‑held devices, peripherals, software, network and wireless issues). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note applications out of the geographic region for position applied will not be considered.

• Four (4) years of experience in desktop and network support.
• Experience with current windows operating systems.
• Demonstrated experience handling troubleshooting requests.
• Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs.
• Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
• Proficient at basic level on network devices installation.
• Possess basic handheld computer, AS400 and typing experience.
• Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment.
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
• Ability to analyze and solve problems in a constantly changing environment.
• Ability to think logically and follow procedures and instructions.
• Self‑starter with ability to perform under pressure and excellent time management skills.
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform his/her job.
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete tasks or projects.
• Ability to respond to emergency calls 24 x 7.

• College education in IT related field.
• Related IT certification.

• Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems.
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc.) as well as boxing the equipment and transferring to warehouse for storage.
• Assists with Servers and LAN Operations.
• Supports and troubleshoots problems with wireless infrastructure and wireless devices.
• Ensures proper data backups are performed.
• Responds to telephone calls, e‑mails and personnel requests for technical support.
• Documents and tracks each issue (in incident/problem management system) and escalates issues that require more advanced research and troubleshooting.
• Participate in department rotating schedule to provide after‑hours end‑user support.

• Trains employees on use of new hardware and software products.
• Maintains hardware and software license inventories.
• Participates in special projects as assigned by Management.
• Identify and suggest possible procedural improvements.
• Create and review standard operating procedures.
• Additional duties as assigned.

• While performing the duties of this job, the employee is continuously required to use hands and fingers.
• The employee alternately and frequently is required to talk and/or hear, sit, stand and walk.
• Climb and work in high places such as heavy equipment, rooftops and poles to access computer devices, wireless equipment video cameras.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.