Technical Account Manager TAM Solutions Architect and AM

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:

• 50% Technical Design / Pre-Sales Engineering
• 30% Account Management / Client Retention
• 20% Solution Selling / Deal Development

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.

• Conduct walkthroughs and technical assessments
• Design Div 27/28 solutions:
  Cabling, AV, paging, Wi‑Fi/VoIP networks, access control, surveillance
• Prepare scopes of work, risers, BOMs, diagrams
• Standardize classroom AV and security packages
• Support RFP responses
• Work with operations on design handoff and feasibility

• Serve as the single point of contact for assigned accounts
• Maintain long‑term relationships with IT directors, principals, and facilities teams
• Conduct quarterly reviews, check‑ins, and site evaluations
• Track project progress and coordinate resolutions (non‑technical)
• Ensure client satisfaction and build trust

• Identify new needs, expansions, and upgrades
• Present solutions in clear, simple language
• Assist with pricing, proposals, and technical quoting
• Influence decision‑making with expert‑level knowledge
• Drive revenue from assigned accounts

• Strong technical background
• Experience with AV systems
• Structured cabling
• Surveillance and access control
• Networking principles
• TIA/BICSI standards
• Strong client‑facing soft skills: presenting, documenting, managing expectations, negotiating, educating school staff
• Experience in one of these roles:
  Lead Technician ready for a commercial-facing role;
  Pre‑Sales Engineer wanting account ownership;
  Solutions Architect wanting more client engagement;
  Technical Account Manager from an AV/security integrator

• Accuracy of designs
• Account retention
• Revenue growth from existing accounts
• Customer satisfaction (CSAT)
• Low rate of change orders
• Pipeline won with TAM involvement

Base Salary – competitive base salary based on certifications and experience.

Commission – Tiered commission structure based on Gross Profit.