Support Engineer

Davis Technology Management is an IT staffing, technology consulting, and managed services company. This Support Engineer role focuses on onboarding customers, configuring sensor hardware and gateways, setting up monitoring dashboards, and providing ongoing technical support for connected hardware and software environments.

• Onboard new customers and configure sensor hardware, gateways, and monitoring dashboards
• Provide hands‑on hardware support at customer sites across the U.S. (up to 25% travel)
• Troubleshoot communication and connectivity issues between devices and systems in Linux‑based environments
• Investigate system anomalies through log analysis, telemetry data, and operational reporting
• Document findings, create tickets for the development team, and assist with troubleshooting and testing solutions

• Experience supporting connected hardware and software environments with troubleshooting capabilities
• Ability to work within Linux‑based environments and use scripting or automation tools
• Strong analytical and troubleshooting skills across hardware, software, networking, and cloud‑based systems
• Hands‑on experience diagnosing and resolving system faults, network communication issues, and hardware/software configuration challenges
• Comfortable working directly with customers to configure, deploy, maintain, and optimize technical solutions

• Familiarity with modern application deployment and containerization practices in production environments
• Exposure to cloud‑based architectures used for device management, data ingestion, event processing, and system monitoring