Director of Information Technology

Essential Duties and Responsibilities Leadership & Team Management Directly manage 1–2 in-house IT staff and provide effective oversight of 6 MSP-managed indirect reports

Foster a collaborative, accountable team culture aligned with company values and operational goals

Serve as a cross-departmental technology partner, building strong relationships with operations, finance, HR, and plant management

Develop, maintain, and enforce comprehensive Standard Operating Procedures (SOPs) across all IT functions

Infrastructure & Systems Management Personally lead ERP system lifecycle activities — including hands-on configuration, module architecture, workflow customization, upgrade execution, and advanced troubleshooting — across all facilities, delegating routine operational tasks to the ERP Specialist while retaining final authority over all ERP decisions across all facilities

Oversee the MSP's management and optimization of Microsoft cloud infrastructure (Azure/M365), including Exchange, SharePoint, and related services

Provide strategic direction and accountability for Microsoft Windows Server environments, including file and print services, SQL Server, and related infrastructure

Hold the MSP accountable for ensuring high availability, reliability, and scalability of all IT systems and services

Cybersecurity & Compliance Lead and maintain the company's cybersecurity program in alignment with the CIS (Center for Internet Security) Framework Oversee system security, data protection, backup and disaster recovery strategies across all locations

Conduct regular security assessments, manage vulnerability remediation, and ensure compliance with applicable standards

Develop and maintain incident response plans and business continuity procedures

Data, Reporting & Analytics Directly author, optimize, and maintain complex SQL queries and data pipelines that extract actionable insights from ERP and legacy systems, setting the technical standard and reviewing the ERP Specialist’s work for accuracy and performance.

Guide the ERP Specialist in delivering Power BI dashboards and reports, ensuring outputs meet organizational standards for quality and usability

Ensure leadership receives timely, decision-ready data visuals that drive operational improvements AI Strategy & Innovation Champion the expansion of AI tools and capabilities throughout the organization

Lead the adoption and optimization of Microsoft Copilot as part of the company's core AI strategy

Evaluate and implement additional AI solutions tailored to specific operational needs, including:

Formulation efficiency and process optimization

Capacity planning and forecasting

Workforce and administrative productivity gains

Budget & Asset Management Own and manage the IT cost center budget, including forecasting, variance analysis, and cost control

Maintain complete and accurate IT asset inventory including computers, peripheral devices, and mobile phones

Evaluate vendor contracts and managed service agreements for cost effectiveness and performance

Make data-driven purchasing and renewal decisions to maximize ROI

Qualifications:

Minimum 10 years of progressive IT experience, with at least 5 years in a management or leadership role Demonstrated hands-on experience in a multi-site manufacturing or industrial environment strongly preferred

Proven track record managing both direct employees and third-party/MSP vendor relationships
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