Mobility Cloud Technical BA

Job Title

Day to Day Responsibilities/typical day look like:

• Will be supporting the business loyalty mobile application – recently deployed new application into production and now need help monitoring usage and support issues as released
• Review the support tickets (issue logs) coming in and do data analysis
  • Will summarize trends & data and then translate issues into business terminology for the business team to review and get additional budgets etc.
• Work closely with the product owner to give feedback back to the third party vendors who build out the application so that they can get fixes deployed and monitor progress
• Will be about 50/50 between the functional (business) and technical (development) teams – will be working cross functionally and need to understand the product flow, teams, and processes and within the application to help identify ways to improve
• Will not be doing any budget, team member, or project coordination – have others (SCRUM master, etc.) who handle those items for the team(s)
• Will be using JIRA, Azure Dev Ops (ADO), and Service Now for ticketing and management

Required Skills:

mobile apps like android or ios azure or azure devops 6+ yrs of BA experience Basic

Qualification:

Additional

Skills:

Background Check:
Yes Drug Screen:
Yes