Managed Service Delivery Analyst Rogerdale Rd, Houston, TX Office

Position: Managed Service Delivery Analyst 6380 Rogerdale Rd, Houston, TX, United States, 77072 Office - [...]
## Managed Service Delivery Analyst
6380 Rogerdale Rd, Houston, TX, United States, 77072

Apply Now Get Job Matches Job IDBrand Name Tailored Shared Services, LLCJob Function Office - Information Technology (IT)
Location
6380 Rogerdale Rd, Houston, TX, United States, 77072

Location Name
01099I IT Dept.

At Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with:
• Small, empowered teams that have fun delivering real value for our customers
• A culture that values a 50-year legacy while eagerly embracing the future
** Want to be part of this?
** We currently have an exciting opportunity for a
** Managed Service Delivery Analyst
** to join our Tailored Technology team. This individual will play a critical role in ensuring our Managed Service Providers (MSPs) deliver high-quality, consistent support while driving continuous service improvement and operational efficiency across IT support functions.
** What you’ll do***
* • Evaluate MSP Performance:
** Monitor and assess Managed Service Provider performance against SLAs, KPIs, and contractual obligations, identifying gaps and improvement opportunities•
** Drive Service Quality:
** Analyze incident, request, and operational data to identify trends impacting user experience and service outcomes•
** Lead Continuous Improvement:
** Partner with MSPs and internal teams to develop and execute process improvement plans that enhance service delivery and efficiency•
** Enable Shift-Left Strategy:
** Identify and implement opportunities to transition work to lower support tiers (self-service, L1, automation) to improve speed and reduce escalations•
** Govern Operational Metrics**:
Produce and present regular service performance reports, including insights, risks, and recommended actions for leadership review•
** Collaborate Cross-Functionally:
** Work with IT Service Desk, Infrastructure, End User Technology, and vendors to align on priorities and remediation actions•
** Support Incident & Problem Management**:
Participate in major incident reviews and problem management activities to ensure root cause analysis and preventative actions are implemented•
** Ensure Contract Alignment:
** Validate that MSP delivery aligns with contractual commitments, including service scope, staffing models, and performance expectations
** What you’ll bring*
* • 2+ years of experience in IT service management, service delivery, or vendor management
• Experience working with Managed Service Providers or outsourced IT support models
• Strong understanding of ITIL practices (Incident, Problem, Change, SLA management)
• Experience with ITSM platforms such as Ivanti or Service Now
• Strong analytical and reporting skills with ability to interpret service performance data
• Demonstrated ability to drive process improvements and operational efficiency
• Experience identifying automation and shift-left opportunities
• Strong communication and stakeholder management skills

If you see yourself in this role, but fall short in any areas above, apply anyway!  We love to invest in our team members!
*** The Best Kept Secret in Retail
***** Tailored Brands
** is North America’s leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men’s Wearhouse, Jos.

A. Bank, K&G Fashion Superstore, and Moores Clothing for Men in Canada.

We are emerging from the pandemic with incredible momentum. We own a unique and special market segment experiencing record-level demand. This has inspired our 3-year journey to become Legendary; an exciting strategy that leans heavily upon a strong technology foundation.

With over 1,000 stores across the US and Canada, 15,000 employees, and over 35 million customers, we’re the perfect size!  Large enough to demand leading-edge enterprise-worthy technology, but small enough to move quickly and empower our teams with significant scope & autonomy.
*** Apply now to power your career journey to Legendary!
***** Benefits
* * This role is eligible for healthcare including medical,…