Onsite Delivery Manager; ODM

Onsite Delivery Manager (ODM)

Location – Houston, TX, Local to Houston - Mandatory

Onsite delivery manager accountable for delivery of a large IT engagement that spans across multiple applications, infrastructure and service portfolios. Manage and govern programs, projects and managed services. Collaborate with onsite-offshore teams and customer stakeholders. Drive continuous improvement, high NPS scope and profitable growth.

Skill Requirement:

• 20+ years of IT experience, delivering large programs such as ERP transformations, application and infrastructure managed services
• Understands IT operations on SLAs, KPIs, budgets, margins
• Excellent in customer relationship and stakeholder management
• Excellent communication skills, written and oral
• Proactive and forward looking (staying ahead of the curve)
• Well versed with large to mid-tier customer IT landscape
• Good knowledge of ITSM processes, Service Now knowledge is a plus
• Should've used tools and accelerators for automations, continuous improvements and optimization
• Knowledge of AI/GenAI, RPA is a plus
• Should have experience of managing large offshore teams & has collaborated across onsite-offshore and customer teams effectively
• Understanding of business processes is must, knowledge of Oil & Gas industry is a plus
• Effectively manage and govern delivery of engagement across multiple work streams & customer stakeholders
• Great team player and a leader who coaches his/her team
• Knowledge of JD Edwards/EBS & Oracle ERP Cloud is a plus