Managed Print Services Specialist

Houston, TX (3600)
3600 W Sam Houston Pkwy S
Suite 600
Houston, TX 77042, USA

At LJA, our employee-owners take pride in their work and their workplace. We’re guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee-owned. Client-focused
• Employee Stock Ownership Plan (ESOP)
• Consistently ranked as a Top Workplace
• Internal recruitment team, in‑house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

As a Managed Print Services (MPS) Specialist at LJA Business Solutions you will oversee and optimize the full lifecycle of the company’s printer and plotter fleet across multiple locations. This role is responsible for coordinating procurement, deployment, maintenance, inventory, and service while leveraging print management software, reporting, and vendor partnerships to improve uptime, security, cost control, and overall print efficiency.

• Managing and coordinating the company’s printer and plotter fleet, including small and large format devices across multiple offices
• Serving as the primary point of contact for print‑related inquiries, service issues, and vendor coordination
• Monitoring service tickets, device performance, and inventory levels to minimize downtime
• Analyzing usage data and cost trends using advanced Excel tools to forecast equipment and supply needs
• Implementing and supporting print management software solutions to improve secure printing, scanning workflows, and driver updates
• Conducting fleet audits, lifecycle assessments, and recommending equipment upgrades or retirement
• Visiting office locations to support installations, preventive maintenance, audits, and staff training
• Preparing reports on fleet performance, cost analysis, and improvement recommendations for leadership

• Bachelor’s degree in Business Administration, Information Technology, or a related field preferred
• Equivalent work experience will be considered in place of a degree

• Minimum of 5 years of experience in printer and plotter service, management, and print technology implementation
• Proven experience managing the full lifecycle of printers and plotters from procurement through retirement
• Advanced Excel skills, including pivot tables, VLOOKUP, and data modeling
• Proficiency with Microsoft Outlook, Teams, Word, and ticketing/inventory systems such as Service Now or Spiceworks
• Hands‑on experience with print management software, including Printer Logic, Paper Cut, and Fiery
• Experience conducting audits to identify cost savings, workflow improvements, and compliance gaps
• Strong vendor management experience, including SLAs and coordinating maintenance across multiple locations
• Ability to document SOPs for print operations, preventive maintenance, incident resolution, and escalation
• Strong communication skills with the ability to collaborate across IT, Facilities, Procurement, and vendor teams
• Organized and flexible, capable of managing multiple projects while optimizing resources and minimizing downtime
• Willingness to travel an average of 3–5 days per month

• Experience supporting printer fleets in large or geographically dispersed environments
• Comfort providing on‑site training and guidance to end users
• Experience working closely with helpdesk teams to manage service and supply requests
• Strong relationship‑building skills with internal stakeholders and external vendors

• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what matters…