VP of IT

Job Title: VP, Information Technology

Department: IT

Reports to: Chief Financial Officer

FLSA Status: Exempt

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs.

The VP of IT serves as a strategic and operational leader responsible for advancing Goodwill Houston’s technology vision. The role provides executive oversight of all IT functions, ensuring the organization’s IT infrastructure, systems, data, and digital capabilities enable efficient service delivery in retail operations. As a member of the senior leadership team, the VP partners with executive leadership to align technology strategies with organizational priorities, drives innovation, scalability, and operational excellence, and fosters cross‑functional collaboration.

• Develop and execute a comprehensive multi‑year IT strategy aligned with growth priorities and operational objectives.
• Ensure technology systems and infrastructure support company growth, acquisitions, geographic expansion, and integration of new business operations.
• Serve as the senior technology advisor to executive leadership on emerging technologies, risks, and opportunities.
• Lead digital transformation initiatives to modernize systems, processes, and service delivery.

• Oversee all IT functions including infrastructure, networking, cloud platforms, telecommunications, cyber security, data management, and business applications.
• Ensure reliability, performance, and scalability of enterprise systems, including POS, ERP, CRM, and AI technologies and enhanced PowerBI reporting.
• Evaluate, recommend, and implement technology solutions that improve efficiency, productivity, customer experience, profitability, reporting, and scalability.
• Lead enterprise system implementations, integrations, upgrades, migrations, and technology modernization initiatives across multiple business units and locations.
• Establish and monitor service levels to ensure high‑quality IT service delivery across all functions.

• Develop and maintain a comprehensive cybersecurity program to protect organizational data and systems, including risk management, incident response, disaster recovery, business continuity planning, access controls, and security awareness initiatives.
• Ensure compliance with regulatory, legal, and donor requirements.

• Lead enterprise data strategy, including governance, quality, and accessibility.
• Enable reporting and analytics capabilities to support performance management and strategic decision‑making.
• Promote a data‑driven culture.

• Develop annual technology budgets, capital expenditure plans, vendor strategies, and long‑term technology investment recommendations.
• Negotiate and manage third‑party vendor relationships, contracts, and service agreements.
• Identify opportunities to optimize costs and improve efficiency.

• Build, lead, and develop a high‑performing IT team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive change management and adoption of new technologies across the organization.

• Establish and monitor technology performance metrics, service level expectations, system availability standards, and project milestones.
• Partner with business leaders across retail, programs, and operations to identify and deliver best‑in‑class technology solutions.
• Communicate IT priorities, progress, and value to internal and external stakeholders.

• Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast‑paced, team‑oriented environment.
• Manage self and priorities to meet agreed deliverables and deadlines.
• Adhere…