PMO- Engagement Manager

Job Description

Title: Engagement Manager
- Managed Services
Location: Houston, TX

We are seeking an experienced and innovative team member to further the company’s goal of becoming an employer of choice for talented individuals who deliver excellence, aspire to deliver world class service, and seek the rewards and opportunities associated with being a high performer in a fast growing company.

Key Responsibilities:

• Work closely with client business/IT leads to understand their business goals and IT needs and develop solutions based on their needs.
• Build and cultivate client relationships that support or enhance the Company’s ability to deliver quality with a high level of quality and perceived client value and to pursue new opportunities at the client.
• Manage AMS activities at client to provide SAP production and system enhancement support.
• Develop team members and set clear expectations of performance, providing ongoing coaching and mentoring to assure alignment of goals and objectives.
• Ensure team is meeting agreed upon SLAs and deliverables.
• Adhere to client application change control and provide analysis to project teams for assigned applications.
• Manage and oversee design and implementation of requested system configuration and master data changes.
• Provide responsive resolution and analysis to situations affecting system availability and/or performance.
• Support or lead client AMS proposals and contract negotiations.
• Facilitate collaboration with client, AMS team and client vendors to ensure successful enhancement project delivery.
• Develop and maintain application management support budget and monthly forecasting while seeking opportunities to optimize spend and reduce costs.
• Become proficient in Utegration delivery methodology Elevate4U.

Key Qualifications

• 5 years SAP AMS or Project Delivery experience with broad based IT exposure, in all aspects of IT management (risk management, issue management, resource management) mandatory.
• 5 years experience Utility Market experience or SAP IS-U is mandatory.
• Experience managing large and small scale implementations and business enhancements into existing technology applications and infrastructure in other application and markets is a plus.
• Bachelor's degree from an accredited institution.
• Project management certification preferred.

Utegration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.