Systems Administrator

The Systems Administrator serves as a versatile technical resource for employees across all Alterman locations, providing both on-site and remote support. This role combines service desk support, endpoint administration, field support, and IT service management (ITSM) platform administration into a single function responsible for managing incidents, service requests, onboarding and offboarding activities, device deployments, site support, and day-to-day system administration tasks.

The position operates in a variety of environments, including headquarters, regional offices, and construction sites, and requires a strong focus on documentation to ensure incidents, requests, configurations, and procedures are accurately maintained. The Systems Administrator also collaborates with and escalates complex technical issues to the Senior Systems Administrator as needed.

• Monitors support queues and prioritizes tickets to ensure timely response in accordance with Service Level Agreements (SLAs).
• Diagnoses and resolves technical issues related to hardware, software, network connectivity, mobile devices, and AV equipment.
• Provides remote and on-site technical support across headquarters, regional offices, job sites, and remote locations, including travel when remote support is not feasible.
• Supports server rooms, MDFs, and IDFs through cabling, equipment checks, and physical troubleshooting activities.
• Documents incidents, investigations, troubleshooting activities, and resolutions within the ITSM platform.
• Escalates complex technical issues to the Senior Systems Administrator and participates in the Incident Response Plan (IRP) as needed.
• Builds, images, deploys, configures, and maintains company-issued devices and related applications.
• Administers and troubleshoots endpoint management solutions, including Microsoft Intune device enrollment and compliance policies.
• Performs routine system maintenance, including software updates, security patching, and system health checks.
• Supports technology refresh initiatives, equipment upgrades, device replacements, and repairs across headquarters and remote locations.
• Assists with technology setup for new office locations and job site trailers, including workstations, printers, phones, and related equipment.
• Supports office moves, relocations, and equipment deployments to minimize operational disruption.

• Processes service requests and incidents through the ITSM platform in accordance with established workflows and procedures.
• Builds and maintains accurate and thorough technical documentation, including knowledge base articles, site configurations, network diagrams, inventories, and security procedures.
• Assists with ITSM platform workflows, automations, service catalog maintenance, and request fulfillment processes.
• Identifies recurring issues and recommends process improvements, system enhancements, and user training opportunities.

• Manages Active Directory, Entra , and Microsoft 365 user accounts, security groups, distribution lists, licenses, and access permissions.
• Supports employee onboarding and offboarding activities, including account provisioning, system configuration, access revocation, and account disablement.

• Maintains technology inventory and tracks assets deployed to offices and field locations.
• Coordinates shipping, receiving, deployment, and decommissioning of technology equipment for offices and job sites.
• Monitors and supports shared technology resources and facilities, including conference rooms and common‑area equipment.

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field preferred; equivalent combination of education and experience will be considered.
• Minimum 3-5 years of experience in service desk, end‑user support, field services, or system administration required; OR minimum of 5 years of progressive Technology experience.
• CompTIA A+ and/ or Network+ certification…