Bilingual Field Support Coordinator; Chromascan Tinting Operation in Houston

Field Support Coordinator

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

Job Purpose:

As part of the Americas Chromascan Team, the Field Support Coordinator serves as the primary point of contact for operators and distributor site management across the region. The role is central to the smooth running of the Chromascan Operations (CO), combining frontline helpdesk triage, user training, and distributor liaison with structured oversight of regional BI dashboards, site profiles, and operational KPIs.

Beyond day-to-day support, the role takes ownership of equipment service tracking, training records, and SOP maintenance. It also leads claims and complaint investigations, contributes to field inspections, site audits, and repairs, and supports related purchasing activities - making it a key enabler of operational quality and capacity throughout the Americas.

• Technical Support & Field Operations
• Data, Reporting & Process Management
• Distributor & Site Support

Level Of Autonomy:

The Field Support Coordinator is expected to work with a meaningful degree of independence, organizing their own workload and making informed, reasoned decisions within company guidelines. Key areas of empowered responsibility include:

• Critically supporting regional Chromascan projects in alignment with Corporate Strategy, without requiring day-to-day supervision.
• Delivering effective training and timely tooling to Chromascan users across the Americas, upholding quality standards and enabling capacity growth throughout the region.
• Ordering supplies, parts, and spares as required to maintain business continuity.
• Preparation and circulation of 8D claim/complaint investigation reports.
• Serving as deputy to the Operations Specialist, stepping in to ensure continuity of service across the team's full scope of responsibilities.

• Education & Experience
• Technical Skills
• Personal Attributes & Interpersonal Skills
• Other Requirements

• The salary range for these skills is $75,000 to $ 88,000 + a 5% annual bonus.
• Excellent Medical Insurance with HSA.
• Dental, Vision, Life, and AD&D benefits.
• 401 (k) retirement savings with a 6% company match.
• Generous vacation, sick, and holiday pay.
• Paid Parental leave.
• Active Diversity & Inclusion Networks.
• Career growth opportunities on a regional and global scale.
• Tuition Reimbursement.

Nearest Major Market:
Houston