Senior Manager – ServiceNow Program Suite

Senior Manager – Service Now Program Suite

Senior Manager – Service Now Program Suite

At Crowe, you will lead enterprise Service Now Program Suite implementations while driving business development, executive client relationships, and practice growth. This role is ideal for a consulting leader who combines broad Service Now platform expertise with strong delivery leadership and a passion for building high‑performing teams.

• Lead enterprise Service Now Program Suite implementations from strategy through deployment, ensuring successful delivery, financial performance, and client satisfaction.
• Serve as a trusted advisor to executive client stakeholders, helping define Service Now roadmaps and digital transformation strategies.
• Oversee multiple client engagements, providing leadership to Managers, Senior Consultants, Solution Architects, Developers, and project teams.
• Lead business development activities including executive presentations, solution demonstrations, proposals, Statements of Work (SOWs), and sales pursuits.
• Build and expand executive client relationships while identifying opportunities to grow existing accounts and develop new business.
• Mentor and develop consulting team members, supporting recruiting, coaching, performance management, and career growth.
• Drive practice development through delivery methodologies, implementation accelerators, thought leadership, and collaboration with Service Now and alliance partners.
• Partner with practice leadership on staffing, utilization, forecasting, project financials, and overall practice performance.

• 8+ years of professional consulting or technology implementation experience.
• 7+ years leading enterprise Service Now implementations and consulting engagements.
• Broad Service Now platform experience with deep expertise in one or more solution areas, including IRM/GRC, Sec Ops, ITSM, ITOM, SPM, CSM, HRSD, App Engine, or related Service Now products.
• Proven success leading multiple complex implementations while managing project financials, delivery quality, and executive client relationships.
• Experience driving business development through proposals, demonstrations, executive presentations, and account expansion.
• Experience leading and developing consulting teams.
• Bachelor’s degree required.
• Willingness to travel as needed for client engagements.

• Strong understanding of enterprise Service Now architecture and platform strategy.
• Excellent leadership, communication, presentation, organizational, and problem‑solving skills.
• Experience collaborating with Service Now account teams and alliance partners.
• Demonstrated success growing consulting practices and expanding client relationships.

• Service Now Certified System Administrator (CSA)
• One or more Service Now Certified Implementation Specialist (CIS) certifications
• Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA) or equivalent advanced Service Now certifications

Final date to receive applications: 07/10/2026

Salary Range: $ – $ per year

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third‑party paid service at any time.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban‑the‑Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit‑based hiring process, evaluating all candidates consistently using objective, job‑related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.