Technology Manager

If you have spent your career understanding that the real art of IT leadership is reliability - keeping smart people productive, anticipating problems before they become crises, operationalizing systems, and helping experts do their best work without ever thinking about the technology underneath it - keep reading. Because this role is for you.

Oliva Gibbs is a growing firm operating across six offices, and it depends on its technology to run effectively behind the scenes, every single day. Laptops, printers, networks, document management tools, email, remote access, security, and the dozens of tools attorneys and staff touch each day all have to simply work. At the same time, the firm is looking ahead - piloting AI tools for legal and business workflows, planning office expansions, and building the technology fluency the next stage of growth requires.

The Technology Manager owns the firm's technology infrastructure, budget, vendor relationships, and forward-looking technology strategy. You will directly manage the Technology Support Specialist and serve as the escalation point for both that role and our outsourced IT vendor. This is a hands‑on operational leader role. You will be a doer who provides white‑glove service to OG’s employees while leading the technology charge for the firm.

You have direct access to firm leadership, work closely with the Administration team, and have the opportunity to build something that has a measurable impact on how the firm operates today and how it grows for tomorrow.

• Directly manage the Technology Support Specialist - set priorities, coach performance, and serve as backfill and escalation point for help desk needs
• Coordinate with the outsourced IT vendor on second‑tier support and specialized projects, and serve as the firm's primary escalation point when issues exceed first‑line support
• Stay connected to the IT and AI community; introduce the right industry trends back to the firm
• Own the technology budget; coordinate with Accounting/Finance on invoices, tracking, and forecasting
• Manage third‑party IT vendor relationships and contracts; lead vendor and software evaluations
• Ensure the stability, security, and scalability of the firm's network, hardware, and software across all six offices
• Own IT equipment and software procurement, inventory, and lifecycle tracking

• Develop and execute a technology roadmap aligned with firm growth and office expansion
• Lead evaluation and piloting of AI tools for legal and business workflows (e.g., practice‑specific automation, legal AI platforms); assess fit, risk, and adoption path
• Identify opportunities to build firm‑wide technology and AI fluency through training working with our Learning & Development Manager
• Own and manage IT related projects firmwide

• Manage the technology side of new hire onboarding and offboarding - equipment, access, and timing - in partnership with HR/Recruiting
• Support all six offices' IT needs, including travel as needed for office expansions, relocations, conference room/technology installs, and coordinating any local support
• Support technology for client‑facing communications (webinars, presentations, conference technology)

• Core systems stability, security, and scalability maintained across all office locations
• Technology Support Specialist performance coached and escalations resolved efficiently, with third parties engaged appropriately for second‑tier issues
• Technology budget managed accurately, with vendor contracts actively evaluated rather than auto‑renewed
• Technology roadmap defined and progressing against firm growth and office expansion plans
• New hire onboarding/offboarding technology process running smoothly in partnership with HR/Recruiting

You understand that in a professional services environment, the firm’s employees are your clients.

You know how to help professionals adopt technology - including emerging AI tools - without making the tools feel like a burden. You have a proven track record of operationalizing IT infrastructure and support, and you're genuinely energized by figuring out what comes next rather than just…