Technology Project Manager
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-10
Listing for:
Jiffy Lube International
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems/ Tech Analyst, IT Project Manager, Change Management
Job Description & How to Apply Below
The Technology Project Manager plays a critical role in ensuring the stability, performance, and continuous improvement of Jiffy Lube’s point-of-sale (POS) platform across 2,000+ locations. This role is responsible for managing escalations, driving resolution of complex system issues, and delivering enhancements that improve store operations and customer experience. Serving as a key liaison between franchisees, operations teams, IT partners, and vendors, this role ensures alignment, accountability, and timely execution across all stakeholders.
The position also supports franchisee onboarding and training to drive adoption and effective use of technology capabilities.
- Act as the primary escalation point for franchisees and operations teams
- Coordinate across vendors and internal teams to resolve issues end‑to‑end
- Monitor recurring issues and drive root cause analysis to prevent future incidents
- Identify and drive system enhancements that improve operational efficiency
- Lead enhancements from requirements through deployment
- Partner with business and IT teams to validate, test, and prepare solutions for operations
- Support release activities with minimal disruption to stores
- Deliver onboarding and training for new franchisees
- Serve as a trusted advisor on system capabilities and best practices
- Act as the central liaison between franchisees, operations, IT, and external vendors
- Drive alignment, accountability, and progress across multiple partners
- Communicate status, risks, and resolutions clearly and consistently
- Improve support processes, workflows, and documentation
- Drive standardization to reduce repeat issues
- Support PCI, data privacy, and compliance requirements, including audit readiness
- Bachelor’s degree in IT, Business, Computer Science, or related field (or equivalent experience)
- 6+ years in technology operations, application support, or delivery‑focused roles
- Proven experience managing escalations across multiple teams and vendors
- Experience supporting system enhancements, releases, or change implementations
- Strong cross‑functional experience with business, operations, and external partners
- Experience with multi‑location or customer‑facing systems (retail/POS preferred)
- Direct end‑user support and training experience
- Ability to manage multiple priorities in a fast‑paced environment
- PCI or regulated environment experience preferred
- SQL proficiency (required)
- Experience with enterprise applications, POS systems, or retail tech platforms
- Familiarity with Service Now, Jira, or similar ticketing systems
- Strong analytical skills (Excel, Power BI, etc.)
- Scripting/programming experience (Python, .NET) is a plus
- Strong Microsoft Office proficiency
- Full‑time, office‑based in Houston, TX
- Monday–Friday, 5/40 schedule
- Flexibility within core hours (9am–3pm)
- Limited travel (
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