System Administrator

Job Summary

We are looking for an innovative and dynamic Service Now Administrator to join our IT team. You will oversee the configuration and administration of our Service Now platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the Service Now platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations.

You will leverage your IT expertise to integrate systems, support business processes, and ensure that our Service Now environment is optimized, secure, and aligned with organizational goals.

• Serve as the primary Service Now expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize Service Now modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

Bachelor’s degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience.

Service Now Certified System Administrator

• Good understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

• Detail oriented.
• Effective customer service.
• Problem-solving and decision-making.
• Multitasking and time management.
• Technical problems.
• Project management.
• Presenting.
• Job-related systems.
• Both verbal and written communication.

• Prepare detailed reports.
• Work independently.
• Communicate effectively.

Required Experience:

• Requires two (2) or more years of related experience.
• Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies.
• Ability to translate business needs into functional and technical solutions.
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills.

• Experience with Agile, Dev Ops, or ITIL frameworks.
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials.

• While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer.
• The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions.

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