Director, Student Information Systems and Support

Director, Student Information Systems and Support - South Campus

PRIMARY FUNCTION: The Director of Student Systems and Support serves as the primary liaison for all student-related support within the Student Information Systems (SIS) and in strategically planning, developing, and integrating software technology to support student success. Key responsibilities include managing the student knowledge base for accuracy and accessibility, evaluating and enhancing the Banner Student System and Degree Works, and streamlining processes for student admission, enrollment, registration, and record maintenance.

Additionally, the role oversees student technology initiatives, including the development of functional technology solutions, training programs, customer support mechanisms, and special projects. This position requires extensive knowledge of and proficiency in Banner/Ellucian technology and a commitment to improving student experiences and achieving institutional goals.

• Oversees the college’s student information technology systems including Banner Student Module, Banner Self-Service, and the degree audit software.
• Consults with customers across the college service structure to discuss needs and solutions to all aspects of the College’s degree audit software, Degree Works, including the implementation of new features, configuration management, and regular upgrades.
• Manages projects, evaluates requests, and develops priorities for the implementation of new software solutions and current software improvements for College administration, Student Services, and instructional teams. Ensures project progress and timely completion.
• Consults with end users across the College to discuss needs and recommend student software/technology solutions to improve efficiency. Collaborates with other team members to efficiently implement changes that align with SIS system.
• Configures, enhances, and implements reporting and end user solutions as delivered by Ellucian Banner, Texas Connection Consortium (TCC), Banner, and Degree Works. Document changes being made in cooperation with impacted areas.
• Liaison between end users of managed software and ITS for project creation, implementation and troubleshooting. Analyzes and evaluates existing system for performance, simulates and tests suggestions made for performance. Checks functionality of the end product.
• Collaborates with instructional teams and the curriculum office to ensure accurate program planning, section creation, and advising template creation of curriculum programs.
• Collaborates with Student Services leadership, Curriculum, Marketing, and other areas in the implementation and maintenance of Course Leaf products CAT, CIM, and PATH.
• Implements THECB-mandated and institutionally-required modifications for Student Success and Reporting.
• Analyzes all Banner Student security requests and manages the Banner Student security procedures and creates plans for change based on analyzed requirements.

• Interviews, selects, trains, supervises, and evaluates staff through the performance management system. Makes appropriate staffing recommendations in accordance with College policies and procedures.
• Develops, recommends, and manages office budget including P Card processes to ensure available dollars are effectively utilized. Ensures operational costs are in line with relevant budgetary controls. Completes payroll, leave, and travel processes.
• Serves as College’s liaison with Ellucian TCC and the National Student Clearinghouse and represents SJC, as required, by participating in state and local councils, committees, boards, organizations, and state and national conferences for Ellucian/Banner, Degree Works, and other related technologies.
• Promotes excellence, creativity, leadership, cooperation, teamwork and accountability throughout the team.
• Other duties as assigned.

• Experience in data analysis, reporting, and utilizing metrics for decision-making and process improvements.
• Demonstrated expertise in project planning, development, implementation, and analysis, including the development, testing, and…