Sr Technical Support Engineer; Exp w​/Advanced Proces Control

The driving force behind our success has always been the people of Aspen Tech. What drives us is our aspiration and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo, and continually finding a better way. You will experience these qualities of passion, pride, and aspiration in many ways—from a rich set of career development programs to community service projects and social events that foster fun and relationship building across our global community.

We are seeking a Senior Technical Support Engineer to join our industry‑leading Advanced Process Control software support team. The ideal candidate is an innovative thinker who demonstrates high initiative, a proactive learning mindset, excellent communication skills, and work to the highest ethical standards.

• Collaborate with customers to resolve technical issues, deliver expert guidance, and provide consultation and trainings on Aspen Tech APC software such as Aspen DMC3 and Aspen GDOT.
• Provide loyalty‑inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot and resolve complex technical and/or engineering related problems reported by customers using Aspen Tech’s proprietary software and track work in a CRM system.
• Escalate customer issues and drive resolution cross‑functionally within Aspen Tech.
• Deliver high‑quality intermediate/advanced level training classes based on relevant principles of engineering and industrial processes.
• Develop and/or maintain customer‑focused training materials for new releases and new applications in the industry.
• Conduct pre‑sales consultations to identify prospects’ business problems and articulate Aspen Tech’s products as the solution.
• Uncover and analyse client/prospect needs to support growth in usage through various pre‑sales activities.
• Develop strong relationships with customers, building an understanding of their business needs and challenges.
• Collaborate with other Aspen Tech functions to maintain and develop business opportunities.
• Function as a subject‑matter expert in Aspen Tech’s pre‑release software testing program to drive improved product quality.
• Coach fellow team members to enhance their technical skills to help boost overall contribution.
• Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy Aspen Tech solutions in customer business environments.
• Execute various departmental improvement projects as needed; author technical white papers for publication to Aspen Tech’s web knowledgebase.

• Bachelor’s or Master’s degree in Chemical Engineering, Electrical/Electronic Engineering, or a closely related discipline. Advanced degrees (Master’s or PhD) are a plus.
• Minimum of 5+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing, gained through industry roles, applied research, or a combination of both.
• Academic or professional exposure to Control Theory is strongly preferred.
• Experience combining a strong engineering foundation with hands‑on experience in advanced control systems, industrial architectures, and customer‑facing technical work within process industries.
• Strong understanding of chemical engineering and process control concepts, including closed‑loop control systems (DCS, PID, computer‑based control).
• Hands‑on experience working in or supporting real‑world plant, manufacturing, or industrial environments is highly valued.
• Prior experience with Aspen Tech software or comparable advanced process control or industrial software from other vendors is a plus.
• Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations.
• Solid knowledge of industrial systems and architectures, including networking, cybersecurity, system architecture, virtualized/on‑premises/edge deployments, and industrial communication protocols such as OPCDA/OPCUA.
• Ability to work confidently with data collection, data manipulation, and variable transformation to support analysis and decision‑making.
• Strong written, verbal, and presentation skills, with the ability…