Product Manager, AI Marketplace

Description

Alvarez & Marsal (A&M) is a global consulting firm that takes a hands‑on approach to solving clients’ problems and helping them reach their potential. A&M’s culture celebrates independent thinkers who positively impact clients and shape the industry. The Product Manager will own the strategy, roadmap, and day‑to‑day execution of the A&M AI Marketplace – a centralized platform that turns AI tools, prompts, agents, and other AI products created across our practices into reusable firm‑wide assets.

The Global AI & Knowledge Organization (GAIKO) is A&M’s central engine for AI strategy, enablement, and knowledge infrastructure. Led by the Chief AI & Knowledge Officer, GAIKO bridges firm strategy and frontline delivery and governs how A&M adopts, governs, and scales AI across its practices and geographies.

The Marketplace is designed to solve a real problem: high‑value AI work built across the firm often stays siloed or disappears at project close. By making AI solutions discoverable and shared, the platform raises A&M’s baseline AI capability and reduces the risk of inconsistent or non‑compliant work in the field. This high‑visibility, high‑impact role operates at the intersection of AI enablement, governance, knowledge management, and product development.

• Own and evolve the Marketplace product roadmap, driving the platform from initial MVP through scaled self‑service contribution and automated repository ingestion.
• Define and track success metrics including monthly active users, asset reuse rates, time‑to‑publish, SLA compliance, and approval rates.
• Manage the end‑to‑end asset review process, collaborating with asset curators, BU/Topic Leaders and offshore support to ensure security and risk compliance, quality governance, and timely curation of contributed assets.
• Develop and manage the asset maintenance process, including deprecation and archival policy, to keep the AI Marketplace library relevant, non‑duplicative, and continuously improving.
• Maintain and evolve role‑based permissions, firm‑aligned taxonomy, and metadata standards that enable reliable search and discovery.
• Develop and manage an incentive or contributor recognition model for asset submission.
• Drive user adoption across practices and geographies through active engagement with BU representatives, communication, training, and a practitioner feedback loop.
• Partner with UX design and development teams to prioritize the platform backlog and translate practitioner needs into product requirements.
• Engage the Operating Committee and firm leadership with clear, data‑driven updates on platform performance and strategic direction.
• Serve as the firm’s internal subject‑matter expert on the Marketplace, evangelizing the value of shared AI assets and reuse over bespoke builds.

• 8+ years of product management experience, ideally in enterprise SaaS, knowledge management, or AI/ML tooling.
• Demonstrated ability to define a product vision, build a roadmap, and drive results against clear success criteria.
• Comfort operating and influencing in a matrixed professional services environment with multiple senior stakeholders.
• Familiarity with AI concepts including hallucination, output reliability, LLM‑based tooling, Retrieval‑Augmented Generation, and Model Context Protocol standards, or an appetite to learn quickly.
• Strong communication and stakeholder management skills; ability to translate technical concepts for business audiences and vice versa.
• Data‑oriented: comfortable defining KPIs, interpreting usage analytics, and using evidence to prioritize.

• Experience with governed content platforms, asset repositories, or internal marketplace concepts.
• Familiarity with enterprise workflow/intake tools such as Service Now.
• Prior consulting or professional services experience.

Employees working 30 or more hours per week are eligible for healthcare plans, flexible spending accounts, life, AD&D, disability coverage, and a 401(k) retirement savings plan with discretionary contributions. Additional paid time off includes vacation, personal days, 72 hours of sick time (prorated for…