IT Service Desk Admin

Position Summary

Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.

• Maintain and improve Global Service Desk procedures and documentation.
• Execute and track compliance tasks, controls, and audit-related activities.
• Create, review, and update IT policies, procedures, and standards.
• Assist with Microsoft Intune administration, device management, and endpoint security.
• Support IT security initiatives, remediation efforts, and compliance requirements.
• Manage projects and documentation from initiation through completion.
• Collaborate with stakeholders to support operational and compliance objectives.
• Work independently while managing multiple priorities in a fast-paced environment.

• Required: Experience in IT support, Service Desk operations, compliance, or endpoint management.
• Required: Familiarity with Microsoft Intune and Microsoft 365 environments.
• Required: Knowledge of IT compliance, security controls, and governance requirements.
• Required: Strong organizational, communication, and documentation skills.
• Required: Ability to manage multiple priorities with strong attention to detail.

• Knowledge of Microsoft Intune.
• Experience in creating technical documentation, policies, and procedures.

• Technical Expertise
• Compliance Awareness
• Problem Solving
• Communication
• Accountability
• Organization and Planning
• Continuous Improvement
• Teamwork
• Attention to Detail

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.

Compensation based on experience. We offer a competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.

Please note:

There is no relocation or immigration assistance associated with this opening.