Senior Technical Consultant Azure SME

Join a high-impact SME team where you'll own complex Azure environments, shape cloud standards, and act as a trusted escalation point for mission-critical customer workloads. This is a senior, hands-on architecture role with direct influence on reliability, security, and performance across diverse public and private cloud estates. You'll work with committed technical leaders who value disciplined execution, clear communication, and measurable proof of value for customers.

About the Role:

As an Azure Solutions Architect SME, you will be responsible for end-to-end service delivery across Microsoft Azure and supporting AWS environments, ensuring they are secure, resilient, and aligned to best-practice standards. You will architect and implement cloud infrastructure solutions using IaaS, PaaS, and serverless services, while serving as a senior escalation resource for complex technical issues. Your work will directly impact customer satisfaction, platform stability, and the continuous improvement of cloud operations and standards.

Position Summary:

This role sits on the SME team and is accountable for service delivery across public and private cloud environments, with a primary focus on Microsoft Azure infrastructure services (compute, storage, networking, identity, and security) and secondary support within Amazon Web Services. You will drive standards, onboarding/offboarding, tool optimization, escalations, and proactive improvements that enhance reliability, security, and performance of customer environments.

Success in this position requires strong ownership, disciplined adherence to established standards, fact-based root cause analysis, and clear communication with internal teams and customer stakeholders to consistently demonstrate proof of value.

Key Responsibilities:

• Architect and implement secure, scalable Azure infrastructure solutions using IaaS, PaaS, and serverless services aligned to organizational standards and customer outcomes.
• Maintain and optimize Azure cloud infrastructure to meet availability, performance, and uptime SLAs across multiple tenant organizations.
• Own monitoring, alerting, reporting, troubleshooting, and performance tuning, including actionable alert hygiene and meaningful operational dashboards.
• Lead high-severity incident response as a senior escalation point, driving timely resolution, customer communication, and post-incident reviews with root cause analysis.
• Implement Azure solutions using repeatable standards for naming, configuration baselines, security controls, and documentation to ensure long-term supportability.
• Conduct post-sales technical follow-ups, support onboarding and offboarding activities, and provide remote customer support for cloud, network, and security issues.
• Provide proactive recommendations and continuous improvement initiatives for customer Azure environments, staying current with platform changes and security advisories.
• Manage multiple projects and customer priorities, providing status updates, surfacing risks early, and meeting committed deadlines for deliverables.

Key Requirements:

• Strong, hands-on experience designing and implementing Azure infrastructure solutions across compute, storage, networking, identity, and security.
• Proven expertise in cloud solution design using Azure IaaS, PaaS, and serverless services in production, multi-tenant environments.
• Demonstrated experience acting as a senior technical escalation point for complex cloud incidents and performance issues.
• Solid track record in monitoring, alerting, performance tuning, and operational dashboard design for Azure environments.
• Ability to translate business requirements into secure, scalable technical architectures that align with established standards.
• Strong ownership mindset with disciplined adherence to processes, documentation, and service delivery commitments.
• Excellent written and verbal communication skills, including experience communicating with customer stakeholders during escalations.
• Proven ability to prioritize effectively in a fast-paced environment and manage concurrent projects while maintaining quality.
• Experience supporting and integrating Amazon Web Services (AWS) alongside Azure in hybrid or multi-cloud environments.
• Familiarity with infrastructure-as-code and automation tools (e.g., ARM/Bicep, Terraform, Power Shell, Azure CLI) for repeatable deployments.
• Exposure to cloud governance, cost optimization, and security best practices across enterprise-scale environments.
• Experience working within an SME or consulting practice, delivering post-sales technical engagements and ongoing managed services.
• Background in network and security troubleshooting related to cloud connectivity, firewalls, and identity management.

Qualifications:

• Microsoft Certified:
  Azure Solutions Architect Expert (AZ-305) - required.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field - preferred.
• Additional cloud certifications (e.g., AWS, security, or Dev Ops-related) -…