Senior Desktop Integration Analyst

Senior Desktop Application Integration Analyst

We're searching for a Senior Desktop Application Integration Analyst, someone who works well in a fast-paced setting. In this position, you'll provide guidance and support to the Platform Engineering team, initiate process and performance improvements, and proactively plan for future technologies and more efficient processes that improve the computing environment and meet customer needs. You'll advise team members, analysts, and management on technical and procedural matters while developing strong partnerships and communication channels with internal teams, partners, and vendors.

Meets customer needs and works with appropriate technical teams and management to deliver customer-oriented solutions. Takes a lead role within the Platform Engineering team by initiating proactive planning and process improvement. Develops metrics that track and monitor success and failures to improve team performance. Collaborates within various sub-teams of the Enterprise Systems Services team and with other information services departments through teams and committees.

Demonstrates new approaches and ideas and introduces new technologies and more efficient processes to increase productivity. Mentors team members on technical and procedural matters and develops strong communication channels. Acts as project manager for complex operational projects within the information services function. Creates data and workflow diagrams for new or existing systems for technical review. Ensures accuracy of data and operational standards by reviewing and documenting procedures for accuracy and operational efficiency, recommending changes as required, and analyzing complex system problems to prevent reoccurrence.

Provides guidance to the team for day-to-day work and operations as needed. Creates internal operating policies, processes, and procedures consistent with IT best. Performs other special projects as assigned.

H.S. Diploma or GED required. Technical diploma in technical or vocational education in a computer-related field preferred. 7 years' experience in desktop support, virtual desktops, application scripting, software packaging and/or distribution required. Highly preferred:
Desktop management experience. Omnissa Workspace ONE UEM. Microsoft Intune. System Center Configuration Manager. Experience managing enterprise Windows operating systems, including Windows 10 and Windows 11 lifecycle management. Operating System Deployment (OSD). Software applications. Software Updates. Windows Feature Updates. Driver management. Compliance settings and Configuration Baselines. Experience administering Distribution Points, Management Points, Software Update Points (SUP), Boundary Groups, and Client Settings.

Strong knowledge of Windows Update, WSUS, and Microsoft servicing models. Experience developing Power Shell scripts to automate endpoint administration and reporting.